Full-Time Hotel Front Desk Agent

Job description

We are looking for a motivated, friendly Full-Time Hotel Front Desk agent to be responsible for welcoming guests, managing online and telephone bookings, and verifying guests' payment methods during check-in. You must be available to work weekends and varying weekdays. You should have a pleasant and professional disposition and create a space where people feel welcome and warmly cared for. To be successful as a hotel front desk agent, you should have excellent customer service skills, be legally entitled to work in Canada and be a team player.

Your Availability:

• Mornings, Afternoons, Evenings, Weekdays, Weekends, Holidays (Must be available Weekends)
• Hours Required: 7am - 3pm and 3pm - 11pm (Must be available for both shifts)
• You must be available to train from 7am-3pm during the week.

Your Background:

• 1+ years customer service or hospitality experience.
• Must be professional, friendly and excel at providing a great customer experience.
• The ability to multitask.
• Excellent organizational and time management skills.
• Effective English-speaking communication skills.
• Basic math skills.
• A true desire to create a welcoming atmosphere in a fast-paced environment.
• Ability to work weekends, if required.

Who We Are:

Since 1998, we've been known for disrupting the industry by being the innovative underdog, creating excitement and always being counted on to make guests feel welcome, comfortable, safe and cared for. Our hotel is managed by d3h Hotels and part of the Home Hotels franchise which was born in Saskatchewan and has a Head Office located in Saskatoon. Our people-centered culture is based around sharing Authentic Prairie Hospitality which represents warm hospitality, a humble heart, and the vitality that people from the prairies are known for. This means upholding our Values of:

• Work Ethic - Together we are ready, eager, and dedicated.
• Engagement - We strive towards common causes that will enable us to feel motivated, energetic, and fulfilled.
• Integrity - We are honest, responsible, and trusted.
• Fairness - We have a shared respect and value for all people.
• Growth - We strive towards progressive improvement, advancement, and innovation.

What You'll Do:

• Checking guests in and out.
• Receiving and managing reservations made online and by telephone.
• Verifying guests' payment methods during check-in.
• Diligently follows operational standards policy and procedures.
• Assigning rooms to guests and informing them of any specials offered by the hotel.
• Organizing transport services for guests at their request.
• Providing guests with information about the hotel and the city.
• Serving as a host for meeting rooms and ensuring that all relevant preparations are made for the event.
• Resolving guest issues regarding hotel services, amenities, and policies.
• Administrative duties, balancing shift transactions and accurate data entry.
• Elevating the customer and employee experience.
• Communicating and coordinating with General Manager and other departments.

Why Join Our Team:

• Significant discounts at Our Family of Hotels
• Medical, Prescription, Dental and Vision Benefit options
• Free e-Doctor and counselling services for you and your family
• E-giftcard recognition incentives
• Employee appreciation events and celebrations
• A diverse and inclusive workplace environment
• Opportunities for career growth

Job Types: Full-time, Permanent

Pay: $16.00-$17.00 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Application question(s):

• Are you able to work from 7am-3pm and 3pm-11pm any day of the week including weekends and statutory holidays?
• Do you live in Yorkton?
• Do you require an employer sponsorship in order to be eligible to work in Canada?

Work Location: In person