Accounts Receivable Representative

At Stantec, we have some of the world's leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we're building a stronger, more resilient Stantec every day.     

Your Opportunity

Stantec is looking for a detail-oriented and proactive Accounts Receivable Representative to join our team. Working in collaboration with our entire accounting team, you will be responsible for preparing collection letters, processing payments, and updating software system with collections activities and payments. Under direct supervision, you will communicate with debtors, providing information regarding defaulted accounts, handling disputes, and preparing payment arrangements.

Your Key Responsibilities

• Perform collections on all defaulted accounts, in accordance with Corporate policies and procedures.
• Coordinate payment arrangements with debtors in accordance with the Corporate collections policy.
• Prepare and manage account correspondence including overdue, final and ad hoc notices.
• Field client inquiries on invoices and resolve issues using soft collection skills.
• Contact clients to resolve cash application issues, when required, and work with other Financial Services staff to communicate a resolution.
• Perform record retention responsibilities.
• Work with Stantec's Project Managers and Project Accountants to resolve issues in a timely manner.
• Verify initial client set up information or changes to ensure accurate billing details.
• Perform credit reviews using the Dun & Bradstreet software tool and provide comprehensive credit recommendations to mitigate any financial risk to Stantec.
• Develop and implement appropriate collection strategies as necessary (liens, outside collection agencies, etc.) in conjunction with other stakeholders.
• Perform other similar and related duties as assigned.

Your Capabilities and Credentials

• Advanced proficiency in a Windows environment, including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat (Reader/Writer).
• Skilled in using ERP systems to manage financial data and transactions.
• Solid understanding of accounting principles and concepts relevant to accounts receivable.
• Capable of working independently with minimal supervision, as well as collaboratively within a team.
• Strong interpersonal skills with the ability to communicate effectively with customers, vendors, and internal stakeholders.
• Excellent time management and organizational skills.
• Proven ability to build and maintain positive working relationships.
• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Committed to delivering exceptional customer service.
• Experience with Oracle is considered an asset.

Education and Experience

• High School Diploma with a minimum of 2-3 years' experience or an equivalent combination of post-secondary.
• Previous experience in a collection-related role(s), where success was demonstrated based on established metrics.
• A/E industry experience in a professional services environment preferred.

Typical office environment working with computers and remaining sedentary for long periods of time. 

This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice.

About Stantec

Stantec is a global leader in sustainable engineering, architecture, and environmental consulting. The diverse perspectives of our partners and interested parties drive us to think beyond what's previously been done on critical issues like climate change, digital transformation, and future-proofing our cities and infrastructure. We innovate at the intersection of community, creativity, and client relationships to advance communities everywhere, so that together we can redefine what's possible.