Member Services Representative

Member Services Representative (18-Month Contract)

Who We Are

At GroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we've partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We're more than just a service provider; we're an extension of our clients, committed to delivering exceptional service with care and integrity.

That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you'll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.

At GroupSource, our client-first mindset drives everything we do. You'll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.

Why This Role Matters

As the Member Service Representative (18-Month Contract), you ensure every member feels supported, informed, and heard. Your ability to deliver accurate information, solve problems, and provide compassionate service directly impacts the member experience and strengthens the trust our clients place in us.

This is a hybrid role based out of our Calgary office, working onsite several days per week with the flexibility to work from home for the remainder.

What You'll Be Responsible For

• Responding to members and providers via phone and email with accurate and timely information.
• Assisting members with claims and coverage inquiries with professionalism and care.
• Investigating complex inquiries to ensure responses are complete, accurate, and within SLA timelines.
• Processing health and dental claims with accuracy and attention to detail.
• Managing incoming inquiries from internal staff and sales offices.
• Filing correspondence and claims to maintain thorough and organized records.
• Supporting team quality by auditing your own claims and, when required, the work of team members.

What You Bring to the Table

• Completion of, or near completion of, a post-secondary education program.
• Strong data-entry abilities with number-pad proficiency.
• Proficiency with Microsoft Office applications.
• Excellent verbal and written communication skills, paired with strong listening abilities.
• Strong organizational skills and the ability to manage a repetitive, fast-paced workload.
• Ability to remain composed and solution-focused during difficult or escalated calls.
• Ability to process and audit claims with accuracy.

Nice-to-Haves

• 1–2 years of experience in a call centre, medical office, or group benefits environment.
• Training in business writing.
• Fluency in French.

Critical Competencies

You will succeed in this role if you are:

• A Customer Champion – You prioritize service excellence and make members feel heard, supported, and valued.
• Detail-Oriented – You process and verify information with precision to protect data accuracy and member trust.
• Calm Under Pressure – You handle volume, repetition, and tough conversations with professionalism and grace.
• A Collaborative Team Player – You support your colleagues, share knowledge, and contribute to a positive team environment.

Compensation

At the time of this posting, the estimated annual base salary for this position is $47,000–$50,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join GroupSource?

• Flexible work options designed to support your life, not just your job.
• Comprehensive group benefits, retirement savings plans, and health and fitness programs designed to support your overall wellness and lifestyle.
• Join a team where collaboration, inclusivity, and authentic relationships fuel our shared success every day.
• Whether you're building new skills or stepping into leadership, you'll find clear paths, personalized development, and leadership that champions your ambitions.
• Your work directly contributes to creating tailored solutions that empower Canadian organizations and improve the lives of their employees.
• Enjoy programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole.

Accommodation and Inclusion

GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know—we're here to help.

If you're ready to do meaningful work and grow your career with GroupSource, we'd love to hear from you. Click Apply to submit your application.