Supervisor, Outreach

JOB OPPORTUNITY: Supervisor, Outreach

Supervisor, Outreach Competition #73-25

About Our Opportunity:

The Directions Youth Outreach program works to promote safer, healthier alternatives for youth who are homeless or at risk of homelessness. The focus is to promote awareness of, and connect youth to, appropriate services and resources to reduce the harm in their lives. This position will consist of working with a variety of at-risk, homeless, and street-entrenched youth under 25 (prioritizing youth 18 and under) struggling with addiction, intellectual, emotional, and social challenges, mental health issues, concurrent issues, and sexual exploitation. With the support of the program management, the Supervisor plans, develops, implements, and oversees the ongoing day-to-day operation of the program. It actively supports the Agency's awareness and goals around diversity and inclusion.

We Value You- Benefits:

• Flexible scheduling
• Three weeks' vacation for full-time staff * entitlement increases from there
• Three paid household leave days a year*
• Two paid Wellness Days a year
• Paid sick days
• Two and a half paid Agency days for full-time staff *
• Five paid days for education leave/year
• One paid Moving Day/year
• Subsidized professional association annual dues (if applicable)

• A work culture that values transparency, teamwork, learning, fairness, and integrity

• (pro-rated for part-time staff)

Health and Wellness Resources:

• Generous health/dental benefits after 3 months.
• Three flex benefit options to meet your individualized needs
• Option of psychological/counselling services (up to $1500/year)
• Employee Assistance Plan
• Long Term Disability Plan
• Insurance, Travel insurance, ++

Pension: Municipal Pension plan enrollment for eligible employees

Work Hours: 37.5 hours per week (Full-Time), Monday to Friday. Some evenings and weekends required.

Salary: Grade 11 Step 1 ($33.01 per hour)

Location: Downtown Vancouver

Posting End Date: Posting will remain open until filled

What do you need to succeed?

Education, Training, Experience

• Bachelors degree in social work or in another related field, and/or a combination of experience and education
• Four years' experience working with homeless and/or at risk youth, plus two years supervisory experience
• A combination of education and experience may be considered

Knowledge, Skills, Abilities

• Knowledge of community, social, and health resources, and systemic issues that affect low-income and marginalized people
• Knowledge of substance misuse, sexual exploitation, adolescent development, and the problems encountered by chemically dependent individuals; basic understanding of behavioural management
• Knowledge of and belief in the Harm Reduction model
• Knowledge of program management and development procedures
• Ability to manage teams of both staff and volunteers
• Ability to deal effectively with conflict situations, mediate, manage aggressive behavior, and use non-violent crisis intervention and behavioral management techniques
• Ability to establish/maintain satisfactory work relationships with the public and other employees to deal tactfully and effectively with staff, volunteers, public and other agencies and to maintain confidentiality

Additional Requirements

• Successful completion of a Criminal Record Check
• Current Standard First Aid and Non-Violent Crisis Intervention an asset
• Valid Class 5 BC driver's license – requires submission of abstract

How to apply:

If this describes you, please submit your application to us through our website,

Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.

We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.

If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #73-25 in the email subject line) to

We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q'u.

Click to read our commitment to reconciliation, justice, and equity.

JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF

About Us

When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.

Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which for more than 90 years has provided a variety of essential resources for children, families, and individuals in the Greater Vancouver community. We believe in the resiliency of Vancouver's youth who are at-risk, homeless, and street-involved. We assist youth under the age of 25 to get counselling for trauma, mental health, or substance issues. Our teams strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions inclusive programs of shelter and drop-in, safe houses, and other unique programs are committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome.