Inside Sales Representative

Our values are at the core of everything we do

• INNOVATIVE. Think ahead to stay ahead.
• DRIVER. Stay hungry and act with urgency.
• OWNERSHIP. No excuses. 100% accountability.
• CARING. For employees, partners and community.
• INDIVIDUAL. We work with great people and expect a lot from them

We are one of Western Canada's largest window and door manufacturers servicing consumers, contractors and retailers. Established in 1988 and headquartered in Edmonton, Alberta, its not just Durabuilt's innovative manufacturing and design that places us on the list of Canada's Best Managed Companies - it's also our people.

Objective of Position

Sales & Customer Development

• Always ensure professional representation of Durabuilt, upholding ethical and cultural standards.
• Generate, qualify, and follow up on sales leads through outbound and inbound calls, email communication, and prospect lists.
• Build and sustain long-term relationships with contractors, architects, and trade partners.
• Maintain proactive communication with customers regarding product offerings, pricing, and order changes.
• Conduct product demonstrations and present pricing, credit terms, and value propositions.
• Complete full sales cycle, ensuring accurate documentation and timely follow-up.
• Design and execute a sales plan to achieve projected sales goals and profitability targets.
• Prepare accurate monthly, quarterly, and annual forecasts.
• Develop and maintain detailed knowledge of industry trends, company products, and competitors.
• Serve as the Design Gallery Attendant and main point of contact for B2B customers
• Manage time and activities effectively to maximize customer engagement.
• Provide proactive after-sales follow-up to maintain customer satisfaction and increase sales.

Sales Support & Administration

• Interpret blueprints, spec sheets, addendums, and other documents for accurate quoting, revisions, and order creation using ERP systems.
• Identify and report discrepancies in specifications, quotes, and purchase orders.
• Estimate delivery dates based on production and shipping schedules.
• Prepare quotations/orders, ensuring all necessary documentation, approvals, and customer information are entered in Salesforce/CX systems.
• Comply with company policies regarding pricing, credit, and collections to ensure profitability.
• Participate in sales meetings, training sessions, and share customer insights to support team goals.
• Support the overall Sales Team in achieving monthly quotas.
• Ensure compliance with company pricing, discounting, and credit policies.
• Handle customer inquiries, complaints, and after-sales follow-ups to maintain strong satisfaction scores.
• Provide administrative support including receptionist duties, bank deposits, and case management.

Education

• Diploma in Business Administration, Commerce, Marketing or related field.
• Equivalent experience will be considered.

Experience / Capabilities

• 3+ years' sales experience.
• Demonstrated experience with dealing with clientele from different demographics.
• Experience working in Construction or Building material Industries.
• Knowledge of basic sales techniques, concepts and the ability to influence and persuade.
• Knowledge of Durabuilt products, competitors' products, and company standards.
• Knowledge of Durabuilt product pricing, discount and estimating formulas and guidelines.
• Able to use electronic software (PQM, MS Office etc.) to quote, sell and order products and assist in providing prompt and on-time delivery.
• Proficient in Microsoft Office Suite and an enterprise resource planning (ERP) program.
• You thrive in a quick sales cycle.
• You are confident, outgoing and self-driven.
• You rapidly build trust with your customers and provide solutions to meet their needs.
• You focus on new and existing customers to drive business and increase revenue.
• Strong work ethic, action oriented, plan and pace own work efficiently to meet goals.
• Thrive working in a fast-paced team environment that is constantly changing.

Working Conditions

• Lifting and/or carrying anywhere from 0llbs to 50llbs.
• Operate primarily in an office environment.
• Use standard office equipment such as laptop computers and smartphones.
• Occasional travel to meet clients, sell products and attend meetings.
• Pressure to produce tangible results and complete projects within tight timelines.

Send Us Your Resume

We embrace diversity and offer equal opportunities to all qualified applicants regardless of origin, culture, ethnicity, age, ability, gender identity, sexual orientation, or faith. Thank you to all those apply and those who are short-listed will be contacted.

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