JSS Service Logistics Coordinator

At TTI, people come for the opportunity and stay for the culture

JSS Service Logistics Coordinator

Techtronic Industries Inc. | Milwaukee

Full-Time | Permanent | Vancouver, BC (Canada)| E2

Job Description:

About TTI Canada & Milwaukee

TTI is a world-class leader in design, manufacturing, and marketing of power tools, outdoor power equipment, and floorcare products, as well as hand tools and accessories. Our industry-leading Milwaukee brand offers innovative heavy-duty power tools, accessories, and hand tools that are transforming how we work by delivering quality products with exceptional durability. Our dedication to company-wide innovation has led to our cordless leadership position across all product categories. We are fast, nimble and aggressive, constantly striving to "raise the bar" in everything we set out to do, and actively encouraging those qualities in every one of our employees.

Milwaukee is always in the market for people with the energy, enthusiasm and dedication to enhance our brand. Milwaukee actively promotes a strong corporate culture of respect, ethical integrity and social responsibility. We firmly believe that our people and our culture are the secrets to our success. We recognize your career path is as individual as you are. Whether you are considering joining us early in your career or you have been in the workforce for years, our priority is to help you meet your professional goals. Behind our doors you'll be empowered every day to own it, drive it, and do what it takes to support the biggest brand in the industry. Milwaukee is a place to accelerate your career and explore your potential.

Position Description

Are you passionate about providing exceptional service and keeping top-tier tools in action on major job sites? We're looking for a Service Logistics Coordinator to help manage pick-up and drop-off operations for Milwaukee Tool users across the Greater Vancouver Area.

You won't be working in a service center branch — instead, you'll be out in the field, coordinating directly with our largest end users & projects, ensuring tools are quickly and efficiently logged as well as transported for service, replacement, or warranty support.

What You Will Do

In this position, the Service Logistics Coordinator will:

• Coordinate and manage daily tool service runs — picking up and dropping off power tools at job sites and end-user locations.
• Be the face of Milwaukee Tool's service experience, delivering fast, professional support to the trades.
• Assess tool service needs at time of pick-up and communicate timelines and outcomes.
• Organize and prioritize tool deliveries and returns to keep our customers on schedule.
• Handle warranty checks, instant replacements, and documentation in the field.
• Work closely with our service and support teams to ensure quick turnaround times.
• Build strong relationships with site managers, tradespeople, and internal teams.

What You Will Bring

• Requires a bachelor's degree or equivalent industry experience
• 2-3 years sales and sales leadership experience or equivalent
• Must be proficient in computer skills and Microsoft Office applications
• Must possess effective business communication skills, broad business perspective and market savvy
• A strong multi-tasker that can prioritize tasks to meet business objectives deadlines in a dynamic and fast-paced work environment
• Driven by results and continuous improvement with a strong attention to detail
• Someone with a passion for excellence and executes tasks with the highest degree of integrity and accountability
• Collaborate with teams and have excellent verbal and written communication and influencing skills
• Enthusiastic about learning, eager to give and receive feedback
• Requires a valid driver's license and a clean driving record
• Ability to travel when required

What You Will Get

• Competitive Base Salary and Bonus Structure
• Company Vehicle, iPhone, and Laptop
• Health Benefits Coverage, including Vision Care, Dental Care, Wellness Programs, and more
• Registered Retirement Savings Plan with Employer Matching Contributions

Diversity, equity, and inclusion are at the core of our values at TTI. Because of our commitment to a multicultural and inclusive workplace, our people are our competitive advantage. We foster an inclusive environment where diversity is valued and where all employees feel safe to contribute their ideas, share their experiences, and represent their diverse backgrounds to innovate and solve complex problems as one team. We actively support and accommodate the diverse needs of our team, creating an empowering space where everyone can thrive.