Servicing Analyst

2 weeks ago

Toronto, Ontario, Canada Insight Global Full time $44,000 - $65,000 per year

JOB DESCRIPTION:
1 day/week onsite - $22-$25/hour

Insight Global is looking for a Servicing Analyst to join the team with one of our large banking clients in the downtown Toronto area on a 1-year contract. The successful candidate will be responsible for the following:

  • Provides loan servicing and monitoring support for corporate and commercial lending portfolios in a professional and timely manner.

  • Delivers agreed lending/financing services as specified in the credit agreement/approval and ensures all required policies, guidelines and standards are met.

  • Addresses customer services issues according to established parameters, escalating as required

  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities

  • Executes routine tasks such as service requests, transactions, queries etc. within relevant service-level agreements

  • Investigates and addresses specific customer issues

  • Completes administrative activities to ensure the smooth operation of the unit; including scanning and filing documents as required

  • Supports the development of tools and delivery of training focused on delivering business results

  • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting

  • Collaborates to execute loan servicing and monitoring requests

  • Prepares customer notifications and billings, and processes services and transactions including (but not limited to) loan advances/payments, wire transfers, billing for principal/interest/fees, monitoring collateral positions, financial exceptions, etc.

REQUIRED SKILLS AND EXPERIENCE

  • 1-3 years of a relevant experience and post-secondary degree in a related field of study desirable or an equivalent combination of education and experience -- Commerce or Finance

  • Experience dispersing money via direct transfer, wire transfers, SWIFT, or other methods

  • Ability to calculate fees and interest

  • Knowledge and understanding of the business unit's products and services, processes, and controls

  • Knowledge of standard desktop applications and department systems and applications

  • Strong communication skills both written and verbal

  • Ability to manage time effectively and prioritize tasks

  • Self-starter with an eager attitude to learn and grow in an exciting and fast-paced work environment

NICE TO HAVE SKILLS AND EXPERIENCE

  • Experience working in a banking or enterprise-level financial institution

  • Experience working on LoanIQ

  • Exposure to syndicated loans

  • Experience in corporate and commercial lending and loan servicing

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