Porter/Bellman

At CEM Resorts, every guest's journey begins the moment they step through our doors. As a Porter/Bellman, you play a key role in shaping that first impression. We're looking for someone who takes pride in offering warm, genuine service—someone who understands that a simple greeting or a helping hand can transform a guest's stay.

This role is perfect for individuals who enjoy being active, interacting with people from around the world, and creating moments of effortless comfort for others.

• Welcome guests upon arrival and provide friendly, attentive service throughout their stay
• Assist guests with luggage handling during check-in and check-out
• Escort guests to rooms, explain room features, and offer resort information
• Maintain the lobby, entrance area, and bell desk to ensure a clean and inviting environment
• Coordinate transportation requests, including taxis, shuttles, or valet services
• Deliver packages, amenities, and messages to guest rooms in a timely manner
• Support the front desk team with guest inquiries and special requests
• Handle luggage storage, tagging, and organization with care
• Uphold safety, security, and privacy standards at all times
• Represent CEM Resorts with professionalism, courtesy, and a service-first attitude

• Previous experience in a hotel, resort, or customer-facing role preferred
• Strong communication and interpersonal skills
• Physically fit and comfortable lifting and moving luggage
• Ability to stay calm, positive, and helpful in fast-paced environments
• Familiarity with Toronto attractions and transportation options is an asset
• Flexible availability, including weekends and holidays
• A genuine passion for hospitality and guest satisfaction

• A supportive work environment where your contribution truly matters
• Opportunities for growth within the CEM Resorts hospitality group
• Competitive compensation and employee benefits
• A team culture built on respect, collaboration, and authentic service