Rent Supplement Agent

Requisition ID: 19483

Department: Community & Social Services Dept.

Service: Housing & Homelessness Services

Branch: Community Housing & Benefits Branch

Employment Type: 6 Full Time Temporary Positions

Work Hours: 35.00 hours per week

Affiliation: CUPE 503 Inside/Outside

Salary Information: $64, $75,085.92 annually (2024 rates of pay)

Location: 100 Constellation, Nepean

City: Ottawa, ON

Job Category: Community and Social Services

Application Close: 28/10/2025

JOB SUMMARY

Community Housing is responsible for the administration of the City's social housing and affordable housing post-development programs and services including the Centralized Waitlist, Asset Management and Capital Planning to assess the social and affordable housing portfolio and develop initiatives to support long term asset viability, Rent Supplement programs with private landlords to provide affordable accommodation to eligible low and moderate-income households, Housing Allowance program to qualifying low income households, as well as developing, implementing and evaluating housing policy to address municipal requirements.

You are responsible for the administration of tenant files at various stages of rent supplement program delivery by collecting information and confirming or determining the eligibility of applicants for new tenancies, monitoring the ongoing eligibility of tenant households, processing tenant vacates, administering current and past tenant arrears, providing information to clients related to housing assistance and other social services offered by the city and the community, and responding to enquiries from program stakeholders (landlords, service agencies, tenants and other staff) and liaising with various departmental staff, service providers and third parties (including government departments, employers, landlord supports and advocacy agencies, and the general public), in compliance with the Housing Services Act 2011 and with corporate, departmental and branch policy and procedure. You also contribute to the overall improvement of service delivery and work unit operations.

EDUCATION AND EXPERIENCE

Completion of 1 year community college or technical institute program in a business related field

Minimum of 3 years of experience in a business environment working with financial documents, database systems and dealing with customers, preferably in housing administration, or a social services related field.

Desirable Qualifications:

Operational SHAMIS experience is an asset

KNOWLEDGE

• Applicable federal, provincial and municipal legislation, policies and procedures (Housing Services Act, 2011, Tenant Protection Act, Co-op Corporations Act, Human Rights Code, Freedom of Information & Privacy Act, Fire Code)
• Social housing and other social support programs including Rent Supplement program policies and procedures
• Assessment, interviewing and case management techniques
• Data manipulation, comparison and verification techniques
• Standard corporate computer applications (e-mail, word processing, spreadsheet and databases, and presentation applications), as well as those specific to Social Housing administration, including Integrated Housing System (IHS) and SHAMIS
• Knowledge of applicable health and safety legislation, including the rights and duties of workers

COMPETENCIES, SKILLS AND ABILITIES

• Appropriately respond to enquiries from tenants/landlords
• Compose routine correspondence
• Plan and prioritize daily workloads to meet deadlines
• Strong administrative and organizational skills
• Perform detailed calculations, verify and reconcile data and figures
• Intermediate to advanced computer skills
• Communicate effectively with a wide variety of clients, obtaining or explaining detailed information as required
• Effective interpersonal and conflict resolution skills
• Work collaboratively as a member of a team or independently
• Work under pressure in stressful situations
• Flexible and adaptable
• Demonstrates initiative, reliability and judgement
• Willingness to establish effective working relationships with people of diverse cultural and ethnic backgrounds
• Demonstrates empathy and sensitivity to special needs of social services clients

WHAT YOU NEED TO KNOW

• Language Requirement: Designated Bilingual – specific level of language proficiency: French: oral, reading, writing English: oral, reading, writing Candidates who do not meet language requirements will be required to participate in training.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa's satisfaction.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.

Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at extension 12211 or via email at esc-