Cloud Support Consultant

Cloud Support Consultant  
Full time / Permanent 
Location: West Coast, Canada 

Vision33 is a global IT professional services consultancy that solves customer business challenges through the promise of technology and the value it delivers. We partner with growing and large organizations in both the public and private sectors to understand their vision and help them reach it with the right blend of strategy, consulting, and technology. Vision33's global team of results-driven resources provide world-class experience through our office locations in North America and Europe.
 
Due to continued, strong growth in our B1 Cloud on AWS managed services offering, Vision33 is looking to complement our talented support team with several openings for IT Cloud Support Consultants. Reporting to the Manager, Cloud/Managed Services, you will provide Tier 2 infrastructure support as part of our overall TotalCare Support Team, delivering an excellent client service experience to our growing customer base running our popular B1 Cloud service.

As a Cloud Support Consultant, your responsibilities include:

• Collaborate with cross-functional teams to deliver an exceptional customer experience.
• Manage client incidents end-to-end — from identifying and troubleshooting issues to resolving complex escalations within Windows and Linux server environments.
• Administer end-user and security profiles across 100+ servers.
• Configure, deploy, and maintain AWS cloud environments, leveraging tools such as CloudWatch and CloudTrail for proactive monitoring and performance optimization.
• Perform advanced troubleshooting and system restores in AWS, including Windows Server and SUSE Linux.
• Conduct root cause analyses (RCA) and implement corrective and preventive measures.
• Develop and maintain automation scripts using PowerShell and Bash to streamline operations and reduce costs.
• Configure and support web and application services such as IIS, Apache, Nginx, and file/print services.
• Coordinate and execute standard server maintenance and backup programs, ensuring reliability and assisting customers with restores when required.
• Create and maintain internal documentation for support procedures and best practices.

Excited to face any new challenge, you will bring to this position the following skills and qualifications:

• A Bachelor's degree in Computer Science, or an equivalent combination of education and experience.
• 3+ years' experience working in a client-facing support role.
• Proven experience supporting production Windows and Linux systems in mission-critical environments.
• Demonstrated competency in server administration and security protocols.
• Experience supporting servers in an AWS (or other cloud environment) considered a strong asset.
• Knowledge and exposure on configuring routers and firewalls.
• Scripting experience using Python, Bash, Ruby or Power Shell.
• Knowledge and experience supporting ERP solutions would be an asset.
• Familiarity with support 'best practices' (i.e.; ITIL Framework).
• Excellent communication skills, both written and oral.
• Superior people skills; team-oriented, fast learner and very personable.
• Self-motivated, an independent thinker, driven to achieve success within a customer support environment; and understands the importance of delivering value to our customers.

We offer a competitive total rewards program including: training and development, paid vacation and leaves, retirement plans, health and wellness programs, compensative reward programs and other employee benefits. We offer exciting opportunities for global and diverse project opportunities, internal mobility, travel, and so much more. If you want to get involved in an environment where you can really make a difference and where you can apply your knowledge to achieve results and work with an award-winning global IT professional services organization; please submit an online application today.

For more information on our company please visit our web site