Information Technology Support Specialist

2 weeks ago

Yellowknife, Northwest Territories, Canada City of Yellowknife Full time $869,297 per year

The City of Yellowknife is an inclusive employer offering a dynamic and rewarding work environment that delivers valuable services to our residents. Working in Local Government provides many opportunities to not only develop your career but also to improve the lives of residents and visitors to Yellowknife At the City, the diverse backgrounds of our employees help us to create a positive, safe and fun environment for us all. The City is committed to hiring a diverse and skilled workforce that is representative of the community, strengthening our ability to provide high-quality services and excellent customer service to residents. In addition, the City of Yellowknife is committed to reconciliation and implementing actions intended to increase the number of Indigenous peoples who work for the City. We welcome applications from all qualified candidates and encourage Indigenous persons to self-declare when submitting their applications.

KEY RESPONSIBILITIES

Reporting to the Manager, Information Technology, the IT Support Specialist is responsible for providing effective and efficient support for the users of the City's information technology infrastructure. This role supports the maintenance and enhancement of the operations of the City's software and hardware and assists City staff in the ongoing use of this infrastructure.

QUALIFICATIONS

This position requires a post-secondary diploma in information technology or a related field, along with a minimum of 3 years' experience supporting IT hardware and software in a multi-site enterprise environment. Demonstrated experience using Microsoft Intune for endpoint and mobile device management is required, with Azure Endpoint Manager training an asset. This position requires the ability to perform independently, utilizing sound judgment, as well as the ability to communicate technical information to a non-technical audience.

The position requires a valid NWT Class 5 drivers' license as the occasional need to travel to external offices for meetings or site visits may be required to install site-specific technology.

SALARY

The City of Yellowknife offers a starting salary of $86,829.74 per annum and a fully comprehensive benefits package including monthly housing and vacation travel allowances, and a defined benefit pension plan.

Qualified applicants are required to apply no later than November 24, 2025

Please visit the City of Yellowknife Website at: to submit your resume and proof of education.

Please be advised that the City of Yellowknife requires all prospective employees to provide a criminal records check prior to employment. We thank all applicants who apply but advise that only those to be interviewed will be contacted.

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