Senior Solutions Designer

Responsibilities/Assignment Deliverables:

• Technical Leadership, coordination, and facilitation as required for the RLSO Maintenance and Support tasks.
• Collaborate with RLSO solution vendor, project teams, solution architects, SDC/ITS, LTC IAST staff and third parties engaged to facilitate agreement on and acceptance of the solution for RLSO technical issues or enhancements.
• Provide technical support coordination for QA and UAT testing, including engagement of IAST, Data MoD, RLSO support teams
• Provide support for cloud pipeline management and deployment support
• Contribute to the completion of deliverables (such as requirements document, solution concept document, infrastructure build) for RLSO support and Maintenance activities.
• Lead the completion of the desktop package certification and installation
• Lead the maintenance of environment readiness (HW, SW, ENA connectivity, VPN, VDI access for Vendor and internal teams).
• Completion of all connections to all non-core and/or legacy components identified for the RLSO Maintenance and Support requirements.
• Provide technical expertise in the release and deployment management, change management, problem and incident management, service level management, and service transition from project team to operations team and related processes on-going
• Provide Technical expertise in the management of changes from agreed scope, schedule or quality for infrastructure, network, and access updates through Change request process – provide technical assistance in the issuance of change requests and management approvals
• Provide technical expertise in the preparation and follow up on Change requests (CR's/ PCR's) and Change Request (CRQ's) to manage RLSO changes.
• Provide technical expertise in Code drops planning and management during project execution and stabilization period, CRQs, Implementation, Application Promotion plans and schedules, approvals, approval forms based on Project Schedule
• Providing input for CR's preparation by the vendor and ensure the readiness of requested changes
• Technical oversight of code/package drops and implementations into QA/UAT/Production Environments
• Provide Technical expertise and necessary activities in the management of the Hardware and Software Inventory to optimize the Azure hosting costs, (such as physical and virtual servers, network assets, software licenses)
• Provide technical expertise and execution of Software media preparation (licenses, renewals, media storage etc.)
• Provide technical expertise in the management and execution of software license renewals; initiation of the process, engagement of OPS partners to obtain information required for procurement, support.
• Proactively identify risks related to RLSO technical solutions and propose mitigation plans. Provide technical expertise in the follow ups on risk mitigations strategy and issues/ actions execution
• Provide technical expertise in the completion of client-side elements of the solution, such as desktop package certification and installation and peripherals acquisition and setup.

Experience and Skill Set Requirements:

Must Haves:

• Understanding of Siebel Application Architecture, hands on Siebel Administration, Siebel development environment setup, Web Services and workflows design, hands on Siebel Remote Client
• Knowledge of, and experience with the following computing environments:
• Database: Oracle
• CRM: Oracle Siebel, Siebel Public Sector, Siebel Tools, Siebel Remote Client, Open
• UI, BIP, OPA
• Mid-Tier: BPM
• Operating Platforms: Unix (Solaris, AIX)
• Web/Application Servers: WebLogic, Microsoft IIS
• Working experience with toolsets that support object-oriented languages and web application development including:
• Configuration/Builds: Harvest (or similar), Ant
• UML modeling tools
• Eclipse
• JUnit, Log4J
• Senior experience from various areas of Service Management, such as Release and Deployment Management, Change Management, Configuration Management, Availability Management, Capacity Management, Problem and Incident Management, Service Level Management

Skill Set Requirements:

Applications Maintenance and support as well development based on Siebel CRM:

• Hands on experience with Siebel configuration and customization, BIP Reports, Web Services, SQL, XML, DHTML/HTML, and JavaScript
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
• Knowledge and experience managing projects or part of the projects
• Senior Experience facilitating infrastructure verification
• Proven ability to reach agreements

Siebel Application Architecture, Siebel Remote Client, Siebel Administration:

• Understanding of Siebel Application Architecture, hands on Siebel Administration, Siebel development environment setup, Web Services and workflows design, hands on Siebel Remote Client

User Interface Design:

• Familiar with Siebel Open UI design principles and guidelines, Siebel Open UI customization and configuration.
• Knowledge of leading-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing, and performance of integrated, multi-services systems; assess performance and capacity of the existing system making recommendations for improving performance and developing technical documentation.
• Client/Server System Implementation and Object-Oriented Analysis - 4
• Proven Experience with all stages of automated system implementation in large, complex, high-volume Client/Server systems, with online Mainframe Transactions.
• Experience with Object Oriented Analysis & Design (UML – Use Case/Class Sequence/ Collaboration/State
• Experience in structured methodologies for the development, design, implementation and maintenance of applications.