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AV Scheduling Coordinator

2 weeks ago

Markham, Ontario, Canada Matrix Video Communications Full time $45,000 - $65,000 per year

Matrix Video Communications is a Canadian audiovisual and media production solutions company that was established back in 1994. The changing pace of technology has created a number of opportunities as well as challenges, and we are proud to have continued to work together as a team to grow and innovate throughout the decades.  Some of our audiovisual solutions include videoconferencing systems, digital signage solutions, video walls, split–meeting room configurations, and more. 

Job Summary:

We are seeking a highly organized AV Scheduling Coordinator to join our dynamic services team at our Markham, ON branch. 


Duties and Responsibilities:

  • Review specifications and contract documents; understand the scope and scheduling requirements including installer qualifications and availability for clients needs.
  • Collaborate with multiple departments such as warehouse personnel, administrative personnel and sales reps who also project manage. 
  • Utilize Microsoft Office Suite to schedule a team including installer qualifications and availability for clients needs.  The goal will be to ensure installers time is filled up whether it be working onsite, prepping for future jobs, or training to build their skill sets.
  • Occasional visits to job sites to help fully understand and comprehend job coordination.
  • Lots of other administrative functions, growth and opportunities are available as the position progresses.
  • Schedule new projects, site visits, installation, programming, service calls and commissioning.
  • Effectively communicate with clients as the first point of contact for scheduling and service calls.
  • Coordinate with the Installation Manager to provide regular updates on schedules, site readiness and project status.
  • Print and prepare documentation.
  • Liaise with warehouse staff to ensure equipment is ready on time.
  • Work together in a collaborative fashion with schedulers from other branches.
  • Monitor SiteDocs, C.O.R. certifications, and technician safety certifications. 
  • Monitor Service ticket requests.
  • Work with admins to manage ETA's of equipment and other logistics.
  • Other administrative tasks as assigned.

Preferred Skills and Abilities:

  • Ability to communicate in a clear and polite manner.
  • Exceptional organizational and time-management skills.
  • Ability to effectively manage competing priorities.
  • Knowledge of AV equipment would be an asset.
  • Basic office equipment, computer and telephone skills.
  • AV Technical knowledge is required.

Education & Experience:

  • Previous Scheduling and/or Dispatching Experience and Microsoft Office experience a requirement.
  • Post Secondary Education related to Scheduling, Logistics Coordination, Project Management, Construction Management or other related fields considered a strong asset.
  • Excellent interpersonal and communication skills, both oral and written for constant interaction with all departments and employee levels and outside customers.
  • Ability to handle competing priorities and deadlines effectively and respond to last minute, high priority, time sensitive projects.
  • Highly organized and attention to detail.
  • Knowledge and understanding of the AV Industry considered an asset but not required.
  • 2-3 years of experience in a front-facing, customer service role.
  • Proficient with MS Office Suite (Word/Excel/Outlook).
  • Intermediate plus user of email applications.

Company Benefits:

  • Join our team and work for a well established family-owned business
  • We offer a competitive compensation package.
  • Comprehensive 100% employer-paid benefits, including coverage for Dental, Vision, Health (including paramedical services such as massages, chiropractic, acupuncture, etc.), Critical Illness Insurance, Long-Term Disability, Life Insurance, and Accidental Death and Dismemberment.
  • Paid holidays, flex days, with additional paid time off during Christmas.
  • Fun days to keep all our employees connected whether they are in office or onsite.
  • Company-provided work laptop to support your work activities.
  • Employee Assistance Program (EAP) dedicated to supporting personal health and well-being.
  • Lots of training and development opportunities.
  • Equal opportunity employer with a focus on creating a diverse, equal, inclusive, and belonging (DEIB) work environment.

Matrix has been in the audio visual industry since 1994 and has over 125 employees located in 11 cities across Canada including Victoria, Burnaby, Kelowna, Edmonton, Regina, Saskatoon, Winnipeg, Windsor, Markham and Ottawa with our headquarters in Calgary. Some of those employees have been a part of Matrix since the beginning, and many have joined along the way as we continue to grow and expand. Apply now to join our amazing team