Level 1

2 days ago

Sydney NSW, Canada Macquarie Technology Group Full time A$65,000 - A$85,000 per year
About us
We're proud to be Great Place to Work-Certified2025 for 2 years running. We have also been named a Global Winner of the 2024 Gallup Exceptional Workplace Award.
We're growing, not slowing, here at Macquarie Technology Group because we're passionate about doing things differently. We want to challenge the industry and look for better ways of doing things. As a team, Macquarie Services are hardworking, results and success-focused. We also take the time to celebrate our success and make sure our people are doing work that makes a difference.
We believe that collaboration & team connection is key for success. This role will be based in Sydney with a blended working arrangement in our CBD offices & the remaining working from home. #LI-Hybrid

The Opportunity
Join our dynamic IT Infrastructure and Service Desk Team as an IT Support Engineer - Level 1. In this pivotal role, you will deliver exceptional support to our internal users of approximately 600 staff while assisting with a wide range of corporate systems. As a hosting-led company, we pride ourselves on utilizing modern technologies.
This is a full-time role working in a hybrid environment - 4 days in our Sydney CBD office and 1 day working from home.
We are looking for a self-driven Graduate to build a long term career in IT with us.
You'll have the chance to grow and build a long-term career at Macquarie Technology Group. You will embark on a two-year program designed to guide you through various career pathways in cybersecurity, networking, or infrastructure.
We are seeking a passionate Support Engineer who genuinely cares about providing great customer service, thrives on daily interactions with users, and is committed to resolving technical issues. You will take ownership of support requests and provide timely updates to ensure a seamless user experience.
This position is perfect for an early-career IT professional who is tech-driven and eager to exceed customer expectations. Why Us?
  • We're proud to be Great Place to Work-Certified2025 for 2 years running.
  • We have been named a Global Winner of the 2024 Gallup Exceptional Workplace Award.
  • We have the highest Net Promoter Score on the ASX, the World's best customer experience & crowned in 2020 at the World Communications Awards.
  • You'll make an impact: Enjoy being part of a driven team with a collaborative culture that values decision-makers and action.
  • We Invest in you: Accelerate your career through our learning and development opportunities - think Gallup strengths-based training, defined career pathways and fantastic internal mobility opportunities across the group.
What you will be doing
  • Providing customer service and technical support to all of our staff.
  • Manage ticket queue's assignments, resolutions and SLA's.
  • Provide end-user focused support of end-user and office based devices.
  • Contributing to an on-call roster.
  • Administration and Support of internal user's accounts on Active Directory, O365 and other internally developed systems.
  • Undertake the required training and certifications.
  • Career pathways in cyber security, systems admin and networking.
Required Skills & Experience
  • You have graduated from a Bachelor of Engineering/IT/Computer Science or any other Technology related degree 
  • You love problem-solving and are always up for a challenge
  • Experience in PC Hardware configuration utilizing imaging software.
  • Experience supporting LAN's, PC operating systems and desktop software.
  • Experience supporting Microsoft Office Suite, Microsoft Exchange and/or Windows 7/8.
  • High desire to grow and learn - willing to study and complete IT certifications
  • Tech-driven and passionate about providing the best customer experience.
  • High sense of urgency when supporting and providing solutions to customers.
  • Exceptional communication skills.
  • Ability to work on an On - Call rotating roster.
  • You have indefinite full working rights in Australia.
If this excites you, apply now, we'd love to hear from you  We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Fermentation and Upstream Process Development Scientist

    2 weeks ago

    Sydney, Canada Lite-1 Full time

    Fermentation and Upstream Process Development Scientist Our story began by thinking outside of the box to address one of the most complex issues of the time. We introduce the future of clean dye manufacturing by using microorganisms as factories of the future. Our passion for pushing scientific frontiers continues to grow everyday with the mission of making...

  • Fermentation and Upstream Process Development Scientist

    2 weeks ago

    Sydney, Canada Lite-1 Full time

    Fermentation and Upstream Process Development Scientist Our story began by thinking outside of the box to address one of the most complex issues of the time. We introduce the future of clean dye manufacturing by using microorganisms as factories of the future. Our passion for pushing scientific frontiers continues to grow everyday with the mission of making...

  • Fermentation and Upstream Process Development Scientist

    2 weeks ago

    Sydney, Canada Lite-1 Full time

    Fermentation and Upstream Process Development Scientist Our story began by thinking outside of the box to address one of the most complex issues of the time. We introduce the future of clean dye manufacturing by using microorganisms as factories of the future. Our passion for pushing scientific frontiers continues to grow everyday with the mission of making...

  • Cyber Security Engineer-Must have Negative Vetting Level 1

    1 week ago

    / York street NSW, Sydney, Australia, Canada Darumatic Full time A$80,000 - A$120,000 per year

    Location: Canberra Remote work available? No, On-site Rate: Great rate on offer for a suitable candidate Contract Length: Minimum of 12 months About Us    Darumatic is an IT Consultancy and Recruitment Services Company that focuses on cloud native technologies and software development. Our mission is to help clients to "Build better software". We are...

  • Security Operations Manager

    2 days ago

    Sydney, NSW, Canada Macquarie Technology Group Full time $80,000 - $120,000 per year

    About us We're proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running This is in addition to being Great Place to Work Certified 2024. We've also won the 2024 Gallup Exceptional Workplace Award globally Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned...

  • Customer Success Manager

    1 week ago

    Sydney, NSW, Canada Macquarie Technology Group Full time A$80,000 - A$120,000 per year

    About us We're proud to be Australia's #1 Technology Great Place to Work 2025 for the second year running This is in addition to being Great Place to Work Certified 2024. We've also won the 2024 Gallup Exceptional Workplace Award globally Macquarie Cloud Services are the Australian specialists in cloud services for business and government. Locally owned...

  • Clinical Nurse Consultant Level 2

    3 weeks ago

    Sydney, Canada Calvary Healthcare Full time

    Clinical Nurse Consultant Level 2 Calvary Kogarah Permanent full-time position Remuneration : Clinical Nurse Consult Gr2 $131419 per annum excluding super and salary packaging About the role Calvary Health Care Kogarah is seeking an experienced and compassionate Clinical Nurse Consultant (CNC) Grade 2 to join our Supportive and Palliative Care Service. Based...

  • Legal Services Technician 1-2

    1 week ago

    Sydney, Nova Scotia, Canada The Government of Nova Scotia Full time $1,567 - $2,274

    Competition # : 47201 Department: Public Prosecution ServiceLocation: SYDNEYType of Employment: TemporaryUnion Status: NSGEU - NSPG Closing Date: 29-Oct-25  (Applications are accepted until 11:59 PM Atlantic Time) About Us The Nova Scotia Public Prosecution Service (PPS) was established in 1990 as the first statutorily based independent...

  • Social Worker Team Leader

    4 days ago

    Kogarah, Sydney - NSW, Canada Calvary Healthcare Full time A$70,530 - A$76,424 per year

    Social Worker Team Leader - Kogarah Hospital Progress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentTemporary, full time positionRemuneration $ $58.52Applications close 13/12/2025 About the roleThe Social Work Team Leader CCH is...

  • Entry-Level Cable Sales Agent

    1 week ago

    Sydney, Nova Scotia, Canada OneMCI Full time $40,000 - $60,000 per year

    POSITION OVERVIEWENTRY-LEVEL CABLE SALES AGENT (FULL-TIME)We are looking for sales representatives to support consumer and business outbound sales programs for commercial clients. In this role, you will make outbound calls to prospects and customers, acquire new customers, upsell existing ones, and provide customer information on client products and...