Leader, Recreation Service Delivery

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Leader, Recreation Service Delivery, you will manage staff and infrastructure in the operation of City-wide Recreation Facilities and amenities. In this position, you will provide strategic and operational leadership to staff and develop and implement short- and medium-term strategies for the provision and maintenance of public facilities. The Leader, Recreation Service Delivery anticipates business needs, researches best practices and identifies gaps in processes, procedures, services and develops performance improvements with a direct impact on customer experience. Primary duties include:

• Lead the development and implementation of business unit strategies and processes to improve efficiency, productivity, and overall performance for Recreation Service Delivery.
• Coordinate resources to develop and implement business improvements to fill service provision gaps.
• Participate in long-term planning for new facilities, act as a subject matter expert on staffing models, customer expectations, equipment requirements and optimized amenities.
• Address escalated concerns from staff and the community.
• Ensure business continuity by reviewing existing plans, creating contingency plans and ensuring uninterrupted service delivery during emergencies.

Qualifications

• A degree in Recreation and Sport, Human Services, Business Administration and at least 8 years of years related experience that includes recreation and sport administration, staff supervision, financial oversight, strategic planning, facility operations, policy development, relationship management, issues management and communication, and political acumen.
• Intermediate level of proficiency with Microsoft Office (Word, Excel, and Outlook).
• Success in this position requires the following:
• Strong Collaboration and communication skills
• Effective management & leadership capabilities
• Experience managing staff in union/collective bargaining setting
• Financial acumen.

Working Conditions: Office environment is recreation facility, customer interface and requirement to travel to different locations.

Pre-employment Requirements

• Applicants will be tested for appropriate skills.
• Successful applicants must provide proof of qualifications.

Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.

Union: Exempt

Business Unit: Recreation & Social Programs

Position Type: 1 Permanent

Location: 2000 Southland Drive SW

Compensation: Level M2 $130, ,000 per annum

Days of Work: This position works a 5 day

work week earning 1 day off in a 3 week cycle.

Hours of work: Standard 35 hour work week

Audience: Internal/External

Apply By: November 19, 2025

Job ID #: 312832