Field Operations Specialist

2 weeks ago

Hamilton, Ontario, Canada American Iron and Metal Full time $60,000 - $90,000 per year
Company Description

American Iron & Metal (AIM) is a family-owned company and recognized global leader in the metal recycling industry with more than 125 sites and 4000 employees worldwide. We have continued to prosper for the last eight decades thanks to the dedication of our employees and the ongoing trust and support of our customers. 

Become part of team AIM, a growing team with an entrepreneurial spirit who has over the years evolved into a successful and multifaceted company with business divisions that include metal recycling, decommissioning and demolition, auto-parts sales and recycling, manufacturing of solder assemblies, construction waste recycling, and production of customized industrial and mining products. 

We take pride in doing good things for the environment to help create a greener, more sustainable future for all. 

It's simple; we do it right. We AIM for excellence. 

Job Description

What you're responsible for: 

  • Provide comprehensive end-user support across multiple Ontario locations, including on-site visits as needed.
  • Support users across Windows 11, iOS, Android, and macOS platforms in a Microsoft 365 environment.
  • Monitor the IT ticketing system, ensuring timely resolution and adherence to service-level agreements (SLAs).
  • Maintain and support both on-premise and cloud-based infrastructure, including Azure, Intune, and other Microsoft services.
  • Deploy, image, and configure desktops, laptops, and servers in accordance with client requirements.
  • Deliver desktop support services including hardware repairs, peripheral setup, and software installations.
  • Maintain network equipment adhering to IT standards across 40+ sites in Ontario.
  • Use remote diagnostic tools and internal/external knowledge bases to efficiently resolve technical incidents.
  • Coordinate with third-party vendors for issue resolution beyond internal support capacity.
  • Contribute to internal IT knowledge and support onboarding and training initiatives.
  • Identify opportunities to enhance IT support services and recommend process improvements.
  • Promote cybersecurity best practices and provide basic user guidance as needed
Qualifications

To join our team:

  • You have a minimum 3 years in an IT support role, ideally within both office and industrial environments.
  • You are proficient in Windows OS, Microsoft 365, and network fundamentals (e.g., TCP/IP, VPN).
  • You have system administration experience with Hybrid Azure / Active Directory, Intune, and MDM.
  • You have experience maintaining Cisco switches, Fortinet switches and firewalls
  • You have SolarWinds experience (asset)

Skills & Attributes

  • You have strong analytical and problem-solving skills; calm under pressure in fast-paced environments.
  • You have excellent verbal and written communication skills with a customer-first attitude.
  • You have a proactive and innovative mindset with a continuous improvement focus.
  • You are independent and dependable; able to work solo or collaboratively in a team.
  • You have a professional and courteous demeanor; represents IT with integrity and service excellence.
  • You have a general understanding of cybersecurity principles and practices.

Other Requirements

  • You have a valid Ontario driver's license and flexibility to travel frequently across regional sites.
Additional Information

What we offer 

  • A competitive wage, vacation, benefits and a RRSP matching program 
  • Annual AIM tuition scholarship program up to $8,500 per eligible dependents 
  • The tools and support needed to be successful in your career and professional development 
  • A dynamic & rewarding work environment that is also a lot of fun 

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