Concierge

1 day ago

Calgary, Alberta, Canada Falk Built Ltd Full time

At Falkbuilt, we are revolutionizing the interior construction industry and are seeking a dynamic individual to our Concierge Team. Falkbuilt is a fast-paced, entrepreneurial company; the kind of place where self-starters thrive and succeed. Working at our Calgary head office, you will join a hardworking, customer-focused, and passionate team.

Responsibilities:

  • Coordinate Client Tours: Provide exceptional hospitality by planning every detail of client and guest visits, including accommodations, transportation, scheduling, etc.
  • Leadership Support & Event Management: Manage multiple calendars, plan and execute internal and external events, and provide seamless administrative support to leadership.
  • Communication Management: As the initial point of contact, greet all visitors and guests with unparalleled hospitality. Manage incoming calls and emails, acting as a primary point of contact and ensuring clear, professional communication.
  • Brand Ambassador: Represent Falkbuilt's culture and values with enthusiasm and professionalism when interacting with clients, visitors, and employees.
  • Administrative Duties: Support overall office operations, demonstrating flexibility and a willingness to take on a variety of tasks as needed. Assist with creating name tags, welcome signage, and formatting client communications, all while adhering to brand guidelines

Qualifications:  

  • Ability to handle sensitive and confidential information. A high level of discretion, professionalism, and integrity is essential.
  • Minimum 3 years in a Customer Service/Client Relations role
  • Proven ability to deliver outstanding client service, balancing empathy with efficiency
  • Experience in hospitality and/or travel & tourism is an asset
  • Proficiency in Microsoft Office Suite, Adobe, and virtual meeting platforms
  • Valid Alberta driver's license with a clean driving abstract; confidence to drive in all weather conditions
  • Ability to travel within and outside of Canada as needed
  • Fluency in additional languages other than English is considered an asset, but not mandatory 

**Working in the Travel and / or Hospitality industry is a major asset**

Requirements:

  • Strong time management and organizational skills with high attention to detail
  • Flexible and adaptable to shifting priorities 
  • Effective communicator with confidence and professionalism when engaging with clients and guests from diverse backgrounds
  • Ability to manage multiple tasks and requests simultaneously 
  • Able to work independently and as part of a team; jump in and "can do" attitude
  • Flexible with hours of work - willingness to work extended hours on occasion 
  • Project a welcoming presence as the initial point of contact for Falkbuilt visitors

Working Environment 

  • Full time, in-office role (Calgary, AB) 
  • Open, collaborative and fast-paced office 
  • Positive, inclusive, team driven
  • Must love dogs, they are in the office regularly
  • Company Benefits

We thank you for your interest. We will be reaching out to those that we feel may be suitable for the role.

*Interior Digital Component Construction combines proven construction methods with next-generation technology to build beautiful, high-performing and cost-effective environments. Learn more at  

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