Information Technology Support Specialist

2 weeks ago

Calgary, Alberta, Canada Robert Half Full time $90,000 - $120,000 per year

On behalf of our client, we're seeking a
Level 2 Support Specialist
with strong hands-on experience in
network administration, Azure environments, and end-user support escalation
. This role is ideal for someone who enjoys troubleshooting complex issues, improving system stability, and providing exceptional customer service to internal teams or external clients.

You'll act as the escalation point for L1 technicians, resolving advanced incidents across networking infrastructure and Microsoft Azure services while contributing to process improvements and documentation.

This 1-month contract will work
on-site
near the
Calgary Airport (YYC)
and has potential to extend.

Key Responsibilities

  • Serve as
    primary escalation point for L1 support
    to resolve complex technical issues in a timely manner.
  • Monitor, maintain, and troubleshoot
    network connectivity, switches, firewalls, VPNs, and wireless infrastructure.
  • Support and administer
    Azure Active Directory, virtual machines, storage, and cloud networking
    components.
  • Perform root cause analysis for recurring incidents and implement long-term fixes or automation where possible.
  • Manage user access, permissions, and security groups within Azure and Microsoft 365 environments.
  • Collaborate with infrastructure and security teams on incident response and system optimization.
  • Maintain accurate documentation of troubleshooting steps, configurations, and procedures.
  • Contribute to the ongoing improvement of support workflows and knowledge base articles.

Qualifications

  • 3–5 years
    of experience in IT support or systems administration, with a focus on networking and Azure.
  • Strong understanding of
    LAN/WAN, DNS, DHCP, VPNs, routing, and switching
    .
  • Hands-on experience with
    Microsoft Azure
    , including virtual networking, Azure AD, and resource management.
  • Familiarity with
    PowerShell scripting
    for automation and administration tasks.
  • Experience with
    ticketing systems
    (e.g., ServiceNow, Jira, or similar) and escalation workflows.
  • Excellent communication skills and a customer-first mindset.
  • Relevant certifications (e.g.,
    CompTIA Network+, Azure Administrator Associate, CCNA
    ) are an asset.

  • Information Technology Service Desk

    1 week ago

    Calgary, Alberta, Canada Yochana Full time $60,000 - $80,000 per year

    TITLE: Service Desk SpecialistLocation: Calgary, ABMandatory : French6 months to 1 year of experience working in an IT Service Desk or technical support role.Strong technical skills in PC troubleshooting (hardware/software).Working knowledge of ServiceNow, AWS Connect, and IVR systems.Excellent customer service, communication, and problem-solving...

  • Branch Support Specialist

    1 week ago

    Calgary, Alberta, Canada Axiom Technologies Full time $60,000 - $120,000 per year

    Company DescriptionAxiom Technologies is dedicated to meeting the technological needs of medium and large-scale enterprises across Australia by providing end-to-end IT solutions. We deliver tailored services across various domains, including hardware, software, managed services, resourcing, professional services, and more. Axiom Technologies also supports...

  • Manager of Information Technology

    1 day ago

    Calgary, Alberta, Canada Aboriginal People's Television Network Incorporated Full time US$60,000 - US$180,000 per year

    As our Manager of Information Technology, you will be a hands-on leader, personally designing, configuring, and implementing our core infrastructure. You'll drive strategic direction while actively contributing technical expertise to ensure our systems are not just stable, but are truly pioneering our next phase of technological possibility.Highlights of...

  • IT Support Specialist

    6 days ago

    Calgary, Alberta, Canada Beovexis Full time $60,000 - $90,000 per year

    Beovexis is a data consulting firm headquartered in Calgary, BC with employees and clients across the United States and Canada. We specialize in Data Operations, Data Engineering, BI & Analytics, Data Science & Bioinformatics across a broad range of industries including Telecom, Pharma, Biotechnology, Retail, Logistics, Technology, Financial Services, Media...

  • IT Support Specialist

    4 days ago

    Calgary, Alberta, Canada AbaData Full time US$60,000 - US$80,000 per year

    About AbaDataAbaData is a leading mapping and data visualization company specializing in delivering cutting-edge surface data solutions for the energy, environmental, renewables, and utilities sectors. Our platform integrates advanced data layers with innovative software, leveraging AI and Machine Learning to provide smarter insights and automation. By...

  • Information Technology Manager

    7 days ago

    Calgary, Alberta, Canada Arsenault Full time $120,000 - $180,000 per year

    Arsenault is a global software-as-a-service provider with corporate headquarters in Calgary, Canada. The companys Arsenault VDR product is the worlds most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance. Arsenault is currently operating 100% remotely...

  • Technology Support Analyst

    2 days ago

    Calgary, Alberta, Canada Mount Royal University Career Services Full time $75,000 - $95,113 per year

    Job TitleTechnology Support AnalystJob TypePermanentUnionMRSAPosition ClassificationSCS03 Client Support IIISalary Grade$75, $95,113.20FT or PTFull-timeHybrid WorkThis position is eligiblePosition End Date (if applicable)LocationMRU Main Campus - Calgary, AB T3E 6K6 CA (Primary)About This PositionNote: There is a strong internal candidate.About The...

  • Support Specialist

    7 days ago

    Calgary, Alberta, Canada Robert Half Full time $40,000 - $60,000 per year

    JOB REQUISITIONSupport Specialist - Temporary positionLOCATIONCAN CALGARY DTJOB DESCRIPTIONAs part of the Business Support Centre you will provide administrative support to the sales teams.The responsibilities of the Support Specialist are, but not limited to:Act as primary support for sales teamsManage the Business Support Centre mailbox ensuring requests...

  • IT Branch Support Specialist

    2 days ago

    Calgary, Alberta, Canada Merge IT Full time $52,000 - $104,000 per year

    Our enterprise-level client is seeking to add an IT Branch Support Specialist to the team in Calgary, AB, Canada. Please see below for full details-Job Notes:-- 3-6-month contract / extensions possible, but not guaranteed.-- Onsite in Calgary, AB, Canada.-- Drug & Background required.Pay Rate =$26 per hour (in Canadian currency)Job Description:An "IT Branch...

  • Technical Support Specialist

    1 week ago

    Calgary, Alberta, Canada Best Access Doors Full time $60,000 - $80,000 per year

    The Technical Support Specialist will provide front-line technical assistance to internal staff and help maintain our digital systems. This role blends technical support and light development work, ideal for someone who enjoys solving problems, improving processes, and supporting both team members and customers with technology-related needs. You'll work...