Hearing Care Medical Office Assistant

Hearing Care Medical Office Assistant (MOA)

Location:
Vancouver, BC

Compensation:
$23–$26 per hour (depending on experience)

Employment Type:
Part-Time or Full-Time

Start Date:
Immediate

About Echo Hearing Care

Echo Hearing Care is a growing audiology clinic dedicated to providing high-quality hearing healthcare services. We help patients achieve better hearing and improve their quality of life through exceptional clinical care, patient education, and a warm, supportive environment.

We are seeking a highly organized, detail-oriented, and experienced Medical Office Assistant to join our team. This role supports the audiologist, coordinates appointments, manages clinic operations, and provides outstanding patient service.

This is not an entry-level role. Only candidates with clinic, administrative, or MOA experience will be considered.

Responsibilities

Patient Care & Communication

• Answer phone calls, respond to inquiries, and support patients with professionalism and warmth

• Communicate clearly with individuals with hearing loss and offer reassurance as needed

• Greet and check in patients, maintaining a welcoming clinic atmosphere

• Provide general information about hearing aids, appointments, and clinic procedures

Scheduling & Clinic Workflow

• Schedule and confirm appointments; manage daily and weekly calendars

• Coordinate follow-ups, fittings, assessments, and hearing aid appointments

• Manage reminders, cancellations, and rescheduling efficiently

• Support clinic flow to ensure punctuality and minimize bottlenecks

Administrative & Clinical Documentation

• Maintain accurate EMR charts and patient records

• Prepare patient forms, invoices, referral letters, and assessment documents

• Assist with scanning, filing, and organizing digital records

• Support daily operations through strong organization and attention to detail

Billing, Insurance & Third-Party Processing

• Process payments for exams, hearing aids, and accessories

• Submit invoices and documentation to third-party funders

• Ensure accurate billing, reconciliation, and end-of-day closing

• Track pending claims and follow up as needed

Hearing Aid & Technical Support

• Perform basic hearing aid cleaning, troubleshooting, and small repairs (training provided)

• Track incoming/outgoing repairs, replacements, molds, and loaners

• Manage orders, returns, warranties, and accessory inventory

• Prepare devices, molds, and supplies to support the audiologist

Clinic Operations & Marketing Support

• Maintain a clean and organized clinic; ensure rooms are fully stocked

• Assist with basic marketing tasks (referral kits, screening materials)

• Support coordination of community presentations and events

• Provide general administrative support to ensure smooth operations

Qualifications

Required

• 2+ years customer service experience, OR 1+ year clinic/medical administrative experience

• Excellent organizational skills and attention to detail

• Strong verbal and written communication skills

• Proficiency with Microsoft Office / Office 365

• Ability to type 55–60 WPM

• Comfortable handling small technical devices

Preferred

• Medical Office Assistant or clinical office experience (audiology, dental, optometry, physio)

• Experience with EMR systems (Blueprint Solutions is an asset)

• Experience working with seniors or individuals with disabilities

Benefits

• Competitive hourly rate: $23–$26

• Extended health benefits after probation

• Performance-based bonuses (additional $200–$500 per month)

• Supportive and friendly work environment

• Employee discounts on hearing aids and accessories

• Long-term career growth opportunities

How to Apply

Please email your application to

and include:

• Resume

• Cover Letter explaining why you are a strong fit and outlining your long-term goals

Only qualified applicants will be contacted.