Automotive Service Advisor

7 days ago

Burlington ON LL A, Canada Total Tire Inc Full time $40,000 - $65,000 per year

Overview

We are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers needing vehicle maintenance and repairs, ensuring a seamless and positive service experience. This role requires excellent communication skills, automotive knowledge, and a passion for delivering outstanding customer service. Prior dealership or mechanic experience is highly valued, along with strong sales abilities and mechanical understanding. The Service Advisor will coordinate repairs, upsell services, and handle cash transactions efficiently while maintaining high standards of professionalism.

Duties

  • Greet customers warmly and listen carefully to understand their vehicle concerns
  • Explain repair and maintenance services clearly, providing recommendations based on mechanical knowledge
  • Prepare detailed work orders and communicate customer needs to technicians effectively
  • Provide accurate estimates of repair costs and timelines
  • Handle cash transactions and process payments securely
  • Follow up with customers on vehicle status and ensure satisfaction upon completion of service
  • Maintain organized records of all service activities and customer interactions

Qualifications

  • Previous shop experience or mechanic background is preferred
  • Strong mechanical knowledge of automotive systems and repairs
  • Excellent customer service skills with a friendly, professional demeanor
  • Proven ability in sales and handling cash transactions accurately
  • Effective communication skills to explain technical information clearly to customers
  • Ability to multitask efficiently in a fast-paced environment
  • High school diploma or equivalent; additional automotive certifications are a plus
  • Valid driver's license with a clean driving record

Join our team as an Automotive Service Advisor to deliver exceptional service experiences while advancing your career in the automotive industry. We value professionalism, technical expertise, and a commitment to customer satisfaction.

Job Types: Full-time, Permanent

Pay: $40,000.00-$65,000.00 per year

Schedule:

  • 9 hour shift
  • Weekends

Licence/Certification:

  • Driving Licence (required)

Work Location: In person

Job Types: Full-time, Permanent

Pay: $40,000.00-$65,000.00 per year

Benefits:

  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Store discount
  • Vision care

Work Location: In person

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