Shelter Support Worker

1 week ago

Hamilton, Ontario, Canada Good Shepherd Centres Full time $38,400 - $55,000 per year

Hours of work: 12 hour rotating shifts which would include overnight shifts and weekends.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

We are thrilled to announce the expansion of Good Shepherd Centres with the opening of a new floor at the Cathedral dedicated to our Men's Centre. This exciting addition will support 50 beds, providing a safe and welcoming environment for men and gender-diverse individuals impacted by homelessness.

At Good Shepherd, we believe in offering more than just shelter; we strive to provide our clients with the support they need to thrive. Our new centre will feature nourishing nutrition, offering a variety of snacks tailored to diverse dietary needs and customs, along with warm beverages and a nutritious breakfast. The space will be equipped with essential amenities, including washroom and shower facilities, secure storage for personal belongings, and security cameras to ensure safety.

Good Shepherd follows a harm reduction approach in its client services, ensuring our facility is equipped with sharps containers and other harm reduction supplies and resources.

As we embark on this significant expansion, Good Shepherd is seeking a passionate and dedicated individual to join our team as a Shelter Support Worker for 50 shelter beds at Old Cathedral Highschool-378 Main St E.

How You Will Make an Impact

Good Shepherd Is responding to the increased need for emergency shelter. We are in looking for candidates that have a demonstrated commitment to the mission values of hospitality, availability, responsibility, adaptability, quality and dignity with a demonstrated knowledge of issues related to poverty, homelessness, mental illness, substance use/addictions and developmental disabilities.

Provide emergency shelter to unhoused male identified individualsProvide support in a residential setting using Housing First PrinciplesDemonstrate professionalism and excellent communication skillsResponsibilities will include direct client contact in all aspects of service necessary for the comfort and safety of individuals accessing shelter servicesAbility to carry own caseload and work within a client-centred perspectivePossess a working knowledge of issues related to gender-based violence, trauma, homelessness, mental health and substance useWork from a trauma-informed, anti-racist, anti-oppressive and feminist frameworkExperience supporting the development of personalized counseling plans and maintaining a caseload is required

What You'll Bring to Our Team

A post-secondary education in a social service/related field or lived experience working with vulnerable individualsGood knowledge of social service agencies and community resourcesHave a strong understanding of harm reduction principlesMust have excellent verbal and written communication, interpersonal skills, good organization skills and ability to prioritize workloadA valid C.P.R. certificationExcellent interpersonal and conflict resolution skillsComputer literacy including: Word, ExcelCommitted to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd Centre's.Fluency in a language in addition to English is an assetDemonstrated understanding of workplace health and safety practices and understanding of an employee's responsibility under current legislation

What We Offer

Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITYSupport for continuing EDUCATION AND PROFESSIONAL DEVELOPMENTStaff recognition programs along with access to self-care supports and EMPLOYEE / FAMILY ASSISTANCE PROGRAM (EAP)POSITIVE and ENCOURAGING atmosphereMake a difference and provide HOPEExtended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources

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