Warehouse & Sales Associate (Parts, Receiving & Sales Counter Support)

1 week ago

Nelson BC VL M, Canada Kootenay Woodstoves & Alternative Heating Ltd. Full time $19,000 - $28,000 per year

About Kootenay Woodstoves

For 30+ years we've kept Kootenay homes warm, safe, and stylish. We're the go‑to experts for premium hearth products and complex installations—from high‑efficiency wood and gas units to architect‑specified, ultra‑niche fireplace systems. Our certified installers deliver code‑compliant, clean, and custom work in partnership with architects, designers, and builders, and we only sell and install top‑tier brands we trust. If you like tight logistics, solving technical puzzles, and seeing a job through, you'll fit right in.

Position Overview

Reporting to the General Manager, the Warehouse & Technical Associate owns the flow of goods and parts: receiving, inventory accuracy, special orders, and technical counter support. You'll help customers identify the right parts for wood and gas stoves/fireplaces, assist the sales floor as needed, and occasionally support our technicians on installations or service in the field. This position will also assist with phone call intakes & triage.

Key Responsibilities

  • Receiving: Organizing customer orders and stock items using our point of sales systems to track purchase orders and work orders. Label, stage and shelve items correctly.
  • Special Orders: Quote, place, and track customer specific parts and appliances; manage deposits, ETAs, backorders, and customer updates through to pickup, delivery or installation by our technicians.
  • Parts Identification & Counter Support: Use manuals, exploded diagrams, serial numbers, and vendor portals to match exact parts; confirm compatibility and code considerations; build pick lists and invoices.
  • Inventory Control: Maintain min/max, run cycle counts, reconcile variances, prepare RMAs/returns/credits, and reduce dead stock.
  • Purchasing Support: Recommend replenishment, create POs, follow up with vendors on lead times, and manage substitutions when supply is constrained.
  • Warehouse Standards: Keep aisles safe and organized, maintain racks, signage, and bin locations; handle waste/disposal safely.
  • Showroom Assist: Greet customers, support sales with product basics, restock displays, and help with merchandising.
  • Front Desk Phone Support: Receives and filters phone calls.
  • Field Assist (Occasional): Support technicians with load outs, site prep/cleanup, materials runs, and safe handling; represent KWS professionally on customer sites.
  • Logistics: Pick/pack/ship small parcels and schedule local deliveries as needed.
  • Assists with other tasks as needed.

Qualifications

  • 1+ year in a parts counter, trades supply, warehouse, or service/logistics role (is a plus)
  • Mechanical aptitude and comfort reading manuals, spec sheets, and exploded diagrams.
  • Clear communication with customers, vendors, and technicians; calm problem-solving under time pressure.
  • Reliability, organization, and a safety-first mindset.
  • Ability to lift/move up to 50 lb and operate basic shop tools; forklift certificate is a plus (we can train/certify).
  • Valid Class 5 driver's licence and a clean driving record
  • Organized, detail oriented, and comfortable in Microsoft/Google and POS tools.
  • A team mindset and willingness to help where needed.
  • A genuine commitment to customer satisfaction.

Why Join Us?

  • Full-time with benefits.
  • $19–$28/hour, commensurate with experience.
  • Training on hearth products, quoting, and scheduling systems;
  • A stable, daylight schedule (Mon–Fri, daytime hours).
  • A respected local brand and a small, supportive team that actually has each other's backs.

How to Apply

Email your resume and a brief note to

Job Type: Full-time

Pay: $19.00-$28.00 per hour

Expected hours: 40 per week

Work Location: In person

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