Francophone Customer Success

1 week ago

Québec, Quebec, Canada Care1 Full time $60,000 - $90,000 per year

About Us

This is a unique opportunity to become an integral member of the sales and marketing team of a scale-up health-tech company. We're looking for a Customer Success & Marketing Associate to join our growing team and support both customer engagement and marketing initiatives. This hybrid role is ideal for someone who thrives in a dynamic, fast-paced environment, loves working with customers, and enjoys coordinating marketing efforts that drive measurable impact.

Care1 is a revenue-generating medical AI and technology company that is changing the way eye doctors think about patient care.

Our cloud-based software connects eye doctors (ophthalmologists and optometrists) allowing them to screen, diagnose, and treat patients remotely. We also implement deep learning AI models for the automatic detection and treatment of complex eyecare diseases. Over the past decade we have grown Care1 to integrate with over 300 eye doctors across Canada, who have used our platform to deliver care to over 150,000 patients. This makes the Care1 network one of the largest tele-eyecare networks worldwide.

Our in-house software engineering team has also developed the world's most advanced deep learning artificially intelligent software for medical eye care. Our vision is to become the leading eyecare AI platform in the world.

Responsibilities

Customer Success

  • Assist in onboarding new clinics and clinicians, ensuring a smooth onboarding process
  • Maintain regular communication with users, providing training, support, and updates on platform features.
  • Track product feedback and collaborate with internal teams to improve the user experience.
  • Prepare and distribute onboarding materials, guides, and communications.

Marketing Operations

  • Support execution of email campaigns, newsletters, and social media initiatives.
  • Assist with content creation (case studies, testimonials, product updates, promotional materials).
  • Coordinate webinars, virtual events, and outreach campaigns to expand our customer base.

Requirements

  • Fluency in French.
  • 1+ years of experience in customer success, marketing, or account coordination, ideally in healthcare, SaaS, or tech.
  • Strong communication and relationship-building skills.
  • Excellent organization and attention to detail.
  • Comfortable working cross-functionally and managing multiple priorities

Position Details

  • Flexible hours, remote-first
  • This position is full-time

Application Process

  • Fill out the job application form, where you will also be asked to upload your CV and cover letter:
  • We would like to thank all applicants for their interest in Care1, however only applicants selected for interview will be contacted.

  • Customer Success

    1 week ago

    Québec, Quebec, Canada Vessel Full time $50,000 - $70,000 per year

    Customer Success & Investor Onboarding InternLocation: Montreal, In-Office (5420 Boul. Saint-Laurent, Montréal, QC H2T 1S1) — This is a 100% on-site role.Timing: Start on January Duration: 4 to 6 monthsCommitment: Full-timeVessel is on the lookout for a full-time Investor Onboarding intern to support the Customer Success team with projects related to our...

  • Customer Success

    1 week ago

    Québec, Quebec, Canada Vessel Full time $60,000 - $80,000 per year

    Customer Success & Operations InternLocation: Montreal, In-Office (5420 Boul. Saint-Laurent, Montréal, QC H2T 1S1) — This is a 100% on-site role.Timing: Start on January Duration: 4 to 6 monthsCommitment: Full-timeVessel is on the lookout for a jack of all trades to support the Customer Success team with short-term strategic priorities.Who We Are:...

  • Customer Success Engineer

    3 days ago

    Québec, Quebec, Canada Botpress Technologies Full time $80,000 - $120,000 per year

    About BotpressBotpress is a fast-growing AI startup located in Quebec City and is the author of the world's most popular open-source conversational platform, which is used by thousands of developers world-wide and hundreds of Global 2000 companies. With our tools, companies build conversational assistants that are easy to use, available anywhere and...

  • Customer Success Manager

    1 week ago

    Québec, Quebec, Canada Magnet Forensics Full time US$77,000 - US$132,000 per year

    Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies,...

  • Senior Customer Success Manager, Commerce

    3 days ago

    Québec, Quebec, Canada Coveo Full time

    The tech evangelist, driving efficiency and value for Commerce customersAs a Senior Customer Success Manager, you will be the trusted advisor and Commerce SME for our customers. You will have the mission to drive customer engagement, product adoption, satisfaction and advocacy, in line with agreed upon joint focus areas and objectives. You will take a...

  • Bilingual Customer Success Manager

    1 week ago

    Québec, Quebec, Canada RPS Real Property Solutions Full time $60,000 - $90,000 per year

    RPS Real Property Solutions is a leading Canadian provider of outsourced real estate solutions including property valuations, business intelligence and mortgage-related services. We partner with financial institutions, mortgage professionals, real estate professionals, government agencies and economic research firms to help them make informed decisions with...

  • Strategic Customer Success Manager

    1 week ago

    Québec, Quebec, Canada Apply Digital Full time US$120,000 - US$180,000 per year

    ABOUT APPLY DIGITAL Apply Digital is a global digital transformation partner for change agents. Leveraging expertise that spans Business Transformation Strategy, Product Design & Development, Commerce, Platform Engineering, Data Intelligence, Marketing Services, Change Management, and beyond, we enable our clients to modernize their organizations and deliver...

  • Customer Experience Associate

    1 week ago

    Québec, Quebec, Canada Scotiabank Full time $45,000 - $65,000 per year

    Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.Our Customer...

  • Customer Service Representative

    3 days ago

    Québec, Quebec, Canada iA Financial Group (Industrial Alliance) Full time

    DescriptionCustomer Service RepresentativePermanent Full-Time Position – Québec or MontréalBuild the future with usAre you passionate about customer service and eager to contribute to a company that places people at the heart of its priorities? As a Customer Service Representative, you will play a key role in supporting insured clients and...

  • Customer Care Representative

    7 days ago

    Québec, Quebec, Canada Dynacare Full time $45,000 - $70,000 per year

    Position at DynacarePosting: Bilingual Customer Care RepresentativeWhere YOU work, makes a difference.Life is precious and every moment matters. Dynacare is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be...