System Navigator

System Navigator

Permanent, Full-time (35 hours per week)

$64,727.50-$73, Health Benefits + HOOPP

We offer a competitive benefits package: 3 weeks paid vacation; paid sick time; flexible work hours and no shift work; excellent extended health, dental and vision care benefits.

We are a proud participant of the Healthcare of Ontario Pension Plan (HOOPP), Canada's largest and most respected pension plan that provides a secure monthly income at retirement.

BACKGROUND

The Vaughan Community Health Centre (VCHC) is a not-for-profit, community-governed organization providing primary health care, social services, and illness prevention programs primarily to the residents of the Western and Northern York Region. We serve people experiencing barriers to accessing health care services due to culture, language, age, chronic illness, or the like. We are committed to providing services with and for local Indigenous, Black, racialized and other disadvantaged communities.

VCHC has implemented a direct referral system to improve access to inter-professional care by allowing non-team-based family physicians to connect vulnerable (medically and socially complex) clients to services available at the VCHC. As part of the health promotion framework of our services, we work in partnership with other community-based health and social service organizations to address individual, family and community needs.

POSITION SUMMARY

As a member of the interdisciplinary team, the System Navigator (SN) supports clients in meeting their health care and social needs by connecting them to health care and social systems.

The SN delivers culturally and linguistically responsive services that meets the needs of clients living in Western and Northern York Region, including local underserved communities (e.g. Indigenous, Black, 2SLGBTQIA+, etc.). The position has a strong emphasis on the social determinants of health framework.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

• Collaborate with internal and external health care providers (i.e. Physicians, Nurse Practitioners, Allied Health Professionals, Community Health Workers, etc.) to support mutual clients in meeting their health care and social needs.
• Assess the social determinants of health of individuals/families and co-create personalized plans that reflect the client's needs and social circumstances, empowering clients to play an active role in their health and wellbeing.
• Support clients in meeting the needs of their personalized plan via referrals and warm transfers to service providers.
• Offer hands-on navigation support for clients with more complex care and access needs.
• Conduct check-ins to support clients in their journey of accessing services and meeting their needs. Identify arising barriers and provide support in removing those barriers.
• Advocate on behalf of clients with external parties for access, resources and support.
• Establish a rapport with clients and create an atmosphere in which clients can open about their needs.
• Establish relationships and connections with key stakeholders (i.e. internal/external health care providers, community organizations, caregivers) to create a cohesive support network for clients, facilitate resource sharing, and foster mutual trust and understanding to facilitate warm transfers for clients.
• Enter client encounter data on the VCHC Electronic Medical Record. Maintain and safeguard case notes.

QUALIFICATION REQUIREMENTS

• Bachelor of Social Work or related social services field.
• Minimum of two years related work experience in a social services or community-based health care setting delivering culturally and linguistically responsive and safe care that meets the needs of local population, including underserved communities (e.g. Indigenous, Black, 2SLGBTQIA+, etc.).
• Proven experience in Person-Centred care planning that tailor supports to individual's needs.
• Application of anti-racism and anti-oppression principles in client service delivery.
• Strong understanding of key social determinants of health affecting individual and community wellbeing.
• Excellent communication and interpersonal skills that build and maintain strong relationships with stakeholders.
• Proven experience with strategies such as coaching and motivational interviewing to understand clients' readiness for change and encourage behaviour change.
• Demonstrated ability to build and maintain relationships with external service providers for the purposes of client referral.
• Deep understanding of health and social services available in York Region and how to access them, including proficiency in navigating government benefits, healthcare systems, and other resources to connect clients to appropriate supports.
• A track record in building trusting relationships with clients to meet their needs.
• Proficiency in MS Office, electronic medical records (EMR) systems and other healthcare technology commonly used in Ontario's primary care setting.
• Demonstrated ability to work effectively in a multi-disciplinary team environment.
• Proficient in a second language that reflects the diversity of the communities served by VCHC is an asset.
• Valid driver's license, regular access to a vehicle and appropriate insurance for personal automobile.

Interviews will occur on rolling basis; please apply as soon as you can.

Successful candidates cannot be existing clients of the Vaughan Community Health Centre.

Successful candidates will be required to:

o Show proof of a completed a 2-step TB test and measles vaccination/immunity

o Complete a vulnerable sector check

Please send your cover letter and resume to:

System Navigator Hiring Committee

c/o Vaughan Community Health Centre Head Office

9401 Jane Street, Suite 206

Vaughan, Ontario L6A 4H7

Fax:

While applications are preferred via email, you are welcome to apply by fax, mail or in person.

Accommodations during the recruitment, selection, and interview processes will be provided in accordance with the Ontario Human Rights Code if needed. If you need accommodation during the hiring process, please call us at ext.2631 to provide your contact information and a member from the hiring Committee will contact you.

Vaughan Community Health Centre is an equal opportunity employer and encourages resumes from people who are reflective of the diverse communities we serve. We are committed to excellence and hire based on merit.

We thank all candidates in advance for their interest, however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $64,727.50-$73,294.38 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• On-site parking

Application question(s):

• Do you have experience with Electronic Medical Records (EMR)?
• Do you speak another language? If so, which one?
• Do you have a valid driver's license and have regular access to a vehicle?

Education:

• Bachelor's Degree (required)

Experience:

• social services or community-based health care setting : 2 years (required)

Work Location: In person