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Operations Supervisor, Dome productions

2 weeks ago

Toronto, Ontario, Canada Bell Full time $80,000 - $120,000 per year

Req Id:
424020

Dome Productions is North America's leading production and transmission facilities provider, Dome is unique in its business approach and sets itself apart from others with its integration of primary business units of Mobile Production, Host Broadcaster and Media Services, and Transmission services all under its corporate umbrella. Dome Productions' resume includes work with major worldwide broadcasters, leagues, production companies, government parties and other content creators, with a major emphasis on sports, eSports, and entertainment.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Dome Productions'

*Summary*
Dome Productions is looking for an Operations Supervisor for its Broadcast Centre at 130 Merton Street. The successful candidate will lead a team of skilled technicians and take ownership of the operations in our Production Suites, Studios and Network Operations Centre.

The successful applicant will come with media production background as well as experience leading teams in a fast-paced network environment.

*Key Responsibilities
Daily Operations*

  • Supervise daily operations across the Production Suites, Studio and Network Operations Centre
  • Work closely with multiple teams like but not limited to production, scheduling, engineering, and operations to understand and deliver on the business requirements for Dome Productions and Digital Services
  • Develop efficiencies in personnel development, facilities and staffing requirements for operations
  • Act as first point of escalation for any technical and staffing issues in the Broadcast Centre

People Management

  • Lead and support cross-functional teams of technicians and operators
  • Coach, mentor and train operations staff, including new employees
  • Evaluate team performance and provide feedback to operators
  • Map out and execute training plans for various roles related to production, operations, and transmission

Production Operations

  • Responsible for the technical and operational planning, execution and support of all productions at the Broadcast Centre (both traditional and remote-production models)
  • Coordinate with staff and freelancers to ensure suites/control rooms and studio are set up to deliver to production requirements and suggest changes to facilities, crew, etc if needed
  • Oversee preparation of Technical Requirements documentation for all productions, including REMI productions involving trucks/kits, at the Broadcast
  • Centre and ensure all information is current and accurate
  • Be the champion for the technical quality of the production and troubleshoot as needed.

*Key Responsibilities
Network Operations*

  • Manage escalations with upstream providers and internal support groups for timely fault resolutions
  • Investigate and resolve any problems with signal delivery to end users
  • Review daily performance monitoring of network traffic, system performance and communicate status updates
  • Provide logistical support for encoding/decoding and web streaming equipment
  • Review transmission work orders for accuracy, ensuring the necessary facilities and capacity are available

Documentation and Process Improvements

  • Ensure protocols, policies, and workflows are adhered to by operators/technicians
  • Track service requests, outages, and production KPIs
  • Ensure training materials, SOPs, and system documentation are up to date
  • May be asked to supervise the testing, implementation, installation and integration of new equipment and workflows

*Critical Qualifications*

  • Strong understanding of live broadcast production workflows.
  • Experience of working with but not limited to switchers/audio consoles/instant replay machines
  • Experience working on projects using the REMI Production model
  • Supervisory experience in broadcast and/or network operations.
  • Knowledge of IP-based transmission and streaming protocols (SRT, Zixi, RIST, etc.).
  • Familiarity with video/audio encoding, compression standards, and satellite uplink/downlink workflows.
  • Ability to troubleshoot technical issues under pressure.
  • Excellent communication and leadership skills.
  • Highly detail-oriented with strong multitasking and prioritization abilities.
  • Required to work evenings, weekends, and holidays as needed.
  • Understanding of major league sports schedules and broadcast requirements.

Adequate knowledge of French is required for positions in Quebec.

*Additional Information:
Position Type:
Management
Job Status:
Regular - Full Time
Job Location:*
Canada : Ontario : Toronto

Work Arrangement:
Full-time in office (meaning that you will be required to perform your work on-site)

Application Deadline:
10/28/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Dome office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Dome offers flexibility in work hours based on the business needs.

**Please apply directly online to be considered for this role. Applications through email will not be accepted.****
We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Dome team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Dome, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Toronto