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Senior IT Operations Analyst

2 weeks ago

Toronto, Ontario, Canada Global Technical Talent, an Inc. 5000 Company Full time $80,000 - $120,000 per year

Senior IT Operations Analyst - NOC Shift Leader

Alternate Job Titles:

  • Network Operations Center Team Lead
  • Senior NOC Analyst
  • IT Infrastructure Operations Leader
  • Network Operations Shift Supervisor
  • Senior Network Support Analyst

Location:
Toronto, ON

Worksite:
100% Onsite 

Onsite Flexibility:
None (Fully Onsite)

Contract Details

  • Position Type:
    Full-time, Contract
  • Start Date:
    ASAP
  • Contract Duration:
    12 months
  • Shift/Hours:
    Rotating 12-hour shifts (7 am-7 pm and 7 pm-7 am), 7 days a week
  • Pay Range:
    C$40 - C$55/hour

Job Summary

The
Senior IT Operations Analyst - NOC Shift Leader
plays a critical leadership role within the
Network Operations Support Group
at one of Canada's top banks. This hands-on position is responsible for managing shift deliverables, leading real-time operational support for enterprise network infrastructure, and ensuring adherence to service continuity procedures.

This role includes team leadership, technical guidance, and cross-functional coordination to resolve network issues efficiently across global sites, including coordination with teams in Toronto and Singapore.

Key Responsibilities

  • Lead shift operations and provide
    technical oversight
    for all in-shift deliverables
  • Act as the primary
    point of contact
    during the shift for escalations and delivery execution
  • Ensure
    proper use of automation, quality ticketing
    , handover notes, and escalation procedures
  • Manage
    incident queue
    , prioritize based on service impact, and participate in P2 and incident calls
  • Coordinate with
    internal teams and vendors
    for timely resolution of network issues
  • Collaborate with other shift leaders and managers to report performance and incident trends
  • Track
    chronic, repeat, and aging incidents
    , and escalate appropriately
  • Develop and peer review
    MoPs and technical documentation
    for training and operational use
  • Identify
    automation opportunities
    and optimize alert and process noise
  • Provide input on
    staff performance
    , training needs, and process improvements

Required Experience

  • 8+ years of experience in
    network operations
    or production support environments
  • Strong
    CISCO product expertise
    and hands-on troubleshooting
  • Proven team leadership in
    24/7 operations environments
  • CCNP certification (minimum)
  • Experience managing incidents, escalations, and vendor coordination
  • Strong documentation, communication, and collaboration skills

Nice-to-Have Experience

  • CCIE certification
  • Experience with
    monitoring tools
    : SevOne, NetBrain, Infoblox, ExtraHop, ThousandEyes
  • Background working with large enterprise networks in
    banking or financial sectors
  • Familiarity with
    load balancers, firewalls, wireless networks
    , and optical solutions
  • Experience supporting
    global network operations

Required Skills

  • Network Troubleshooting (CISCO Routers, Switches)
  • Incident & Shift Management
  • CCNP Certification
  • Network Monitoring Tools
  • Team Coordination

Preferred Skills

  • Telco Coordination
  • Documentation & SOP Development
  • Alert Optimization
  • Vendor Escalation
  • Incident Reporting

Additional Skills

  • 24/7 Operational Support
  • Shift Leadership
  • Automation Identification
  • Handover Documentation
  • MS Office Suite (Excel, Word, Outlook)

About the Company

Top 10 bank in Canada and North America offering comprehensive financial solutions. Providing retail, commercial, wealth management, and wholesale banking services, we help clients thrive in today's evolving market.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity

Job Number & Hashtags

Job Number:
#gttca #gttjobs