Senior Manager, Client Services

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Senior Client Manager - Shape the Future of Benefits Administration

Join our team and what we'll accomplish together

Imagine being the trusted advisor to organizations across North America, helping nine million people access the benefits and retirement security they deserve. At TELUS Health Retirement and Benefits Solutions, you won't just manage accounts – you'll be the strategic partner that transforms how businesses care for their people.
For nearly three decades, we've been pioneers in automated administration services, and our cutting-edge Ariel platform continues to set industry standards. Now, we're looking for a dynamic Senior Client Manager who thrives on building relationships, solving complex challenges, and driving meaningful results.

We're seeking an exceptional Senior Manager, Client Services to spearhead our relationship with enterprise-scale clients. This isn't just another client management role – you'll be the strategic architect behind complex, multi-million-dollar benefit solutions that impact thousands of lives.
At TELUS Health Retirement and Benefits Solutions, you'll join a dynamic team – a rapidly expanding group that's breaking new ground in enterprise client services. With nearly 30 years of innovation behind our Ariel platform, we're positioned for explosive growth, and we need a proven go-getter to help us scale.

What you'll do

Enterprise Account Leadership

• Take full ownership of one of our major enterprise clients – a complex, hybrid SaaS/EAS solution serving thousands of members

• Become the trusted face of TELUS Health, managing every ticket, email, and phone call with precision

• Triage complex requests and guide our talented (but developing) analyst team toward optimal solutions

• You cannot be high-level with these clients – deep, detailed engagement is essential

Financial & Operational Excellence

• Master invoicing and billing operations while managing annual budgets with precision

• Leverage ticketing systems (ADO, Jira) to ensure seamless workflow management

• Prepare executive-level presentations for both internal stakeholders and client leadership

• Monitor and track all deliverables to ensure quality and timeliness

Strategic Growth Catalyst

• Start with one major client, then scale to manage multiple enterprise accounts

• Foster and build relationships with external large-scale clients

• Collaborate with our analyst team and cross-functional partners

• Navigate the long learning curve to become autonomous quickly in this complex environment
   

Growth Catalyst

• Uncover exciting "out-of-scope" opportunities that drive revenue and add real value

• Transform client challenges into profitable solutions

• Collaborate with legal teams to craft contracts that work for everyone

Project Orchestrator

• Master the art of juggling priorities while delivering quality results on time

• Lead change management projects that make a tangible difference

• Ensure every initiative contributes to long-term account profitability

Strategic Connector

• Bridge the gap between client needs and our innovative solutions

• Identify cross-selling opportunities across our diverse service portfolio

• Work with support teams to optimize client experience and platform adoption

What you bring?
 

Your Foundation

• College education in administration, quality assurance, computer science, or related field

• 12+ years of experience turning challenges into opportunities

• Proven client-facing experience with enterprise-level accounts

• Demonstrated accountability in relationship management and reporting

• Invoicing and billing expertise with budget management experience

• Hands-on experience with ticketing systems (ADO, Jira, or similar)

• Exceptional English communication skills (both written and verbal)

• Go-getter mentality – you thrive in challenging, fast-paced environments

• Ability to work with US clients (occasional travel required)

Bonus Qualifications

• Health and welfare domain experience (pension/benefits industry knowledge)

• SaaS experience, especially handling system outages and crisis management

• Technical aptitude to understand complex solution components

Your Superpowers

• Business Translator: You decode complex business needs and craft elegant solutions

• Master Juggler: You thrive in dynamic environments where priorities shift and deadlines matter

• Communication Virtuoso: You connect effortlessly with C-suite executives and technical teams alike

• Travel Enthusiast: Ready for quarterly adventures to meet clients face-to-face

Join a Growing Success Story: Our team is expanding rapidly with exciting new clients on the horizon

• Mentorship & Development: Work alongside seasoned professionals who've built their careers here

• Complex Problem Solving: Every day brings unique challenges requiring creative solutions

• Enterprise Impact: Your work directly affects major Canadian and US institutions and their members

• Autonomy with Support: Independent work environment with a collaborative, learning-focused culture

• Career Trajectory: Clear path from single-client focus to multi-account portfolio management
   

Ready to be the bridge between innovation and impact? Let's accomplish something extraordinary together

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. 

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. 

Disclaimer:  In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS.  Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

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