Warranty Superintendent

14 hours ago

Edmonton Alberta TWA Canada Rohit Group Full time $60,000 - $90,000 per year

The Warranty Superintendent will be responsible for customer and trade assessments, correspondences and bookings in a timely manner.  They ensure that customers have a positive experience with their warranty, resolving any issues they may have in a timely and professional manner.

ESSENTIAL FUNCTIONS
Customer Walkthroughs & Education
  • Lead pre-occupancy and possession walkthroughs with homeowners, clearly identifying and documenting deficiencies for follow-up by the construction team.
  • Review and sign off on all possession items with customers to ensure full understanding and satisfaction prior to handover.
  • Educate homeowners on warranty coverage, regular maintenance requirements, and best practices for caring for their new home.
  • Deliver a professional and positive experience that reflects Rohit's commitment to exceptional customer service.
Post-Possession & Warranty Inspections
  • Conduct 1-month and 1-year warranty inspections to identify and document homeowner concerns or required repairs.
  • Complete warranty assessments and prepare recommendations for resolution in collaboration with the Warranty Manager.
  • Coordinate and attend Alberta New Home Warranty Program (ANHWP) claims, inspections, and follow-up appointments as required.
  • Maintain accurate records of all inspection findings and ensure timely scheduling of necessary repairs.
Repairs & Trade Coordination
  • Schedule, coordinate, and monitor trade partners to ensure all repair work meets Rohit standards, timelines, and specifications.
  • Attend scheduled trade days (1-month and 1-year) to facilitate homeowner repairs and ensure quality workmanship.
  • Complete minor home repairs or touch-ups when feasible, escalating larger or multiple issues to the appropriate trade partners.
  • Track and close work orders upon completion, authorize payments, and report recurring issues to the Warranty Manager.
Communication & Professional Conduct
  • Maintain proactive communication with homeowners, trades, and internal departments to ensure timely updates and resolution of issues.
  • Respond to after-hours emergency calls as per the on-call rotation, triaging issues and dispatching appropriate trades when necessary.
  • Ensure all interactions are handled with professionalism, empathy, and tact while representing the Rohit brand.
  • Follow all safety policies and documentation requirements while upholding company standards for quality and customer experience.

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