Client Service Coordinator

14 hours ago

Lower Mainland BC, Canada Westside Pest Control Ltd. Full time

Client Service Coordinator (Remote Position)

Location: Remote, but must live in the Lower Mainland of BC (applicants outside of the Lower Mainland will not be looked at)

Hours: Monday to Friday, 8:00am–4:30pm

Who We Are

Westside Pest Control delivers high-quality pest control services with a focus on low environmental impact. Our mission is to build strong customer relationships while maintaining a positive, rewarding, and team-oriented work environment.

What We're Looking For

We're seeking a Client Service Coordinator who thrives in a fast-paced, detail-driven environment. The ideal candidate is highly organized, able to manage multiple priorities at once, and takes pride in delivering exceptional customer service and administrative accuracy.

Key Responsibilities

  • Client Coordination & Communication: Respond promptly and professionally to phone calls, emails, and live chats from residential and commercial customers
  • Scheduling & Logistics: Coordinate and optimize technician schedules and routes to ensure efficient service delivery.
  • Administrative Support: Handle data entry, reporting, and account management with accuracy and attention to detail.
  • Multitasking Under Pressure: Balance a high volume of communication and tasks while maintaining accuracy and professionalism.
  • Team Collaboration: Work closely with other Client Service Coordinators and Technicians to support smooth operations and excellent client experiences.
  • Problem Solving: Address scheduling challenges and customer inquiries with initiative and sound judgment.

What You Bring to the Table

  • Proven Multitasking Ability: Experience managing high workloads and competing priorities in a fast-paced administrative or service role.
  • Strong Attention to Detail: Consistent accuracy in data entry, scheduling, and communication.
  • Customer Service Excellence: Friendly, empathetic communication style with a focus on client satisfaction and follow-through.
  • Tech-Savvy: Comfortable navigating multiple platforms and adapting quickly to new systems.
  • Independent & Reliable: Able to stay organized, self-motivated, and productive while working remotely.
  • Local Knowledge: Familiarity with the Lower Mainland to assist with efficient scheduling and routing.
  • Team Player: Collaborative mindset with a willingness to step in and support where needed.

What We Offer

  • $23/hr + commission ( $300-$1000+/month)
  • Extended Health Benefits, Dental and Vision Care
  • Bonuses
  • 3 weeks paid vacation
  • Work from home
  • Paid Birthday Off
  • Staff Events
  • An opportunity to be part of a supportive, like-minded team with a positive work culture.

If you're ready to join a team where your customer service expertise and multitasking skills will shine, apply now and become part of the Westside Pest Control family

*We are only hiring applicants who live in our Service Area. Applications from outside the Lower Mainland,BC will not be looked at.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

  • Casual dress
  • Company events
  • Dental care
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home

Education:

  • Secondary School (preferred)

Experience:

  • Administrative: 3 years (required)
  • Customer service: 3 years (required)

Location:

  • Lower Mainland, BC (required)

Work Location: Remote

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