GUCCI Senior Client Advisor

Summary
If you are a Dream-maker, this is the place for you. Together, we'll create the real fabric of Gucci. A community of people united by the same passion: breaking new ground in the fashion world and beyond.

Job Description
Role Mission
The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a "Gucci Ambassador", promoting the philosophy and values of the brand.  Passion for the brand is conveyed through creating a branded, luxury client experience.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Maintain a neat and organized understock and stock room;
• Adhere to Gucci image standards and guidelines;
• Follow all company policies and procedures.

Key Requirements

• Bachelor's Degree preferred;

• 3+ years of luxury fashion sales experience preferably in a similar role or customer service setting;

• Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends, and holidays.

Key Pillars for Ways of Working

• Execute the mission of the role with a
  Radically Client-Centric
  mindset;
• Approach activities and relationships with a methodology that promotes
  Flat, Connected and Fast
  ways of collaborative working;
• Be
  Relentlessly Creative
  and approach challenges with an innovative mindset;
• Demonstrate that
  Everyone is an Owner
  through thoughts, actions, and behaviors.

Work Authorization

• Qualified candidates must have the proper work authorization to work in Canada

Accessibility
Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience.  If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at   

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

EOE M/D/F/V

Job Type
Regular

Start Date

Schedule
Full time

Organization
G Boutiques Inc.