Senior Case Processing

About Us

Founded in 2015, Canada Shaws Immigration Consulting has a highly experienced team of RCIC-licensed immigration consultants and lawyers. We are committed to providing global clients with professional services in Canadian immigration programs, study permits, work permits, and business investment immigration.

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Role Overview

The Case Processing Manager oversees and manages the end-to-end immigration case workflow for the firm. This role ensures all client applications are prepared accurately, submitted on time, and handled in accordance with IRCC/PNP regulations and company policies. This senior role oversees the case processing team, ensures quality control, allocates workload, and supports efficient, compliant, and professional client service delivery.

Key Responsibilities:

1. Case Management & Processing

· Oversee the preparation, review, and submission of all immigration applications (study permits, work permits, visitor visas, PR programs, PNP, Express Entry, family class, LMIA, etc.).

· Review client documents for accuracy, completeness, and compliance with IRCC and provincial program requirements.

· Conduct final quality control checks before submission.

· Maintain up-to-date knowledge of IRCC program changes and ensure the team updates workflows accordingly.

· Manage urgent or complex cases and troubleshoot issues with IRCC, employers, or clients.

1. Team Leadership & Workflow Coordination

· Supervise Case Processors/Case Assistants, assigning cases and balancing workload.

· Provide training, coaching, and guidance on immigration procedures and documentation.

· Conduct regular performance check-ins and ensure team adherence to service standards.

· Maintain team schedules, monitor productivity, and ensure timely completion of all files.

1. Client Communication & Service Excellence

· Act as the escalation point for client questions, concerns, or high-priority cases.

· Ensure the team provides timely updates to clients throughout the application process.

· Participate in client meetings to clarify document requirements, timelines, and next steps.

· Maintain a professional and supportive relationship with clients at all touchpoints.

1. Compliance, Reporting & Documentation

· Ensure all files meet IRCC, PNP, and internal compliance standards.

· Maintain accurate case notes, document checklists, CRM records, and submission logs.

· Monitor processing timelines and report weekly on case status, bottlenecks, and team performance.

· Ensure secure handling of client data in accordance with privacy and confidentiality requirements.

· Support internal audits and quality assurance initiatives.

1. Process Improvement

· Identify opportunities to streamline case processing workflows and enhance efficiency.

· Develop and update SOPs, templates, checklists, and internal training materials.

· Collaborate with management to improve service delivery and client experience.

· Recommend tools or technology improvements (CRM, document management, case tracking).

1. Other Duties

· Participate in internal training sessions to learn immigration procedures, workflow operations, and the company's latest policies.

· Assist in improving client service processes, FAQs, and communication templates.

· Support the preparation and execution of company events, workshops, or online seminars when needed.

Qualifications:

· Fluency in English — spoken and written.

· Must be legally eligible to work in Canada (Citizen, Permanent Resident, or valid Work Permit).

· Minimum 3–5 years of experience in immigration case processing or immigration consulting.

· Strong knowledge of IRCC, PNP, and employment-based immigration programs.

· Experience supervising or mentoring staff is preferred.

· Post-secondary education in business, immigration studies, or related field.

· RCIC license an asset but not required (depending on firm needs).

· Proficiency with CRM/case management software and MS Office/SharePoint/Teams.

Key Performance Indicators (KPI):

· On-time submission rate of applications.

· Accuracy and completeness of files (reduction of IRCC return/refusal due to errors).

· Team productivity, quality, and adherence to deadlines.

· Client satisfaction and feedback metrics.

· Up-to-date, compliant documentation in CRM and case notes.

· Successful implementation of process improvements.

Skills & Competencies:

· Excellent attention to detail and accuracy.

· Strong organizational and workflow management skills.

· Ability to adapt to changing immigration policies and client demands.

· Professional communication skills (written and verbal).

· Strong problem-solving and decision-making ability.

· Ability to manage confidential and sensitive information.

· Customer-service mindset with a calm, supportive approach.

Additional Requirement

As part of our pre-employment process, all successful candidates will be required to complete a Criminal Record Check prior to final confirmation of employment. Please note that the cost of the Criminal Record Check is the responsibility of the successful candidate.

How to Apply:

Please submit your resume and cover letter (in English) highlighting your relevant experience and bilingual skills to

Include your legal work status in Canada in the application.

We thank all applicants for their interest; only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $50,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Work Location: In person