310T Technician

In a world of possibilities, pursue one with endless opportunities. Imagine Next

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what's possible.

Job Description:

We are looking for an individual who has 310T certification, and knowledge of repairs and operation of Heavy-Duty vehicles, to serve as an Enforcement Auditor in our Smart Vehicle Solutions Contact Centre located in Markham, Ontario. Enforcement Auditors serve as Vehicle Inspection Centre Auditors and subject matter experts on NSC11B diagnostics and repairs.

You will be responsible for completing various audits and assisting with program policy interpretation. Our team has been in place for more than 20 years assisting the public, vehicle owners and operators, and inspection centres across North America.

Reporting to the Audit Manager, you will be accountable for:

• Act as subject matter experts for NSC11B and SSC standards in vehicle inspections.
• Support Vehicle Inspection Centres and Technicians.
• Conduct and document audits of Safety and Emissions Inspection data.
• Analyze documentation and reports.
• Handle program inquiries via audio calls, emails, chats, and video calls.
• Ensure quality and compliance in scheduled audits.
• Assist in developing Standard operating procedures and user guides.
• Perform quality testing on new or updated technology.
• Address complex issues and liaise with departments to resolve concerns.
• Manage performance indicators and achieve response time targets.
• Maintain service levels and work independently or as part of a team.
• Participate in special projects and other duties as needed.

Qualifications

• 310T Certification
• 4+ years of practical experience in an automotive service or advisor role
• Excellent telephone manner, written, and verbal communication skills
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving, decision-making, and negotiating skills
• Ability to handle challenging situations with composure and empathy
• Capable of multitasking and quickly adapting to new information and procedures
• Strong analytical and mechanical/technical aptitude is an asset
• Willing to work a 40-hour week with shifts from Monday to Friday (8:00 AM - 6:00 PM) and weekends (9:00 AM - 3:00 PM)
• Flexible to work on Canadian holidays and remotely

This position is part of our Critical Infrastructure team.For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions—and to help them see what's nextWe value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyleParsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars Imagine next and join the Parsons quest—APPLY TODAY

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COMPETITIVE BENEFIT OFFERINGS

Financial Wellness

We care about your financial wellbeing. Parsons offers competitive pay and retirement plans to help you build wealth for the future while giving you the flexibility to diversify your investments.

Work Life Harmony

Balance in life is important and time away from the office is imperative to allow you to refresh and focus your attention on the things that matter to you. Parsons supports your time away by providing paid time off and paid flexible holidays.

Career Development

We are committed to fostering the personal and professional growth of our employees. Develop and advance yourself though our comprehensive training, educational and mentorship programs.

Veteran Support

We provide Industry leading benefits to support veterans and active-duty members to provide security for you and your family by offering robust leave and benefits; including paid active-duty military leave and paid time off when transitioning back to civilian life.

Mind & Body

At Parsons we inspire healthier habits, heathier minds, and a healthier you through our wellness program. Participate in our weekly Meditation Mondays and Wellness Wednesdays. Wellness, at Parsons, is more than just your annual checkup.

Health

Health is not a one size fits all. At Parsons, we offer a robust Employee Assistance Program as well as comprehensive medical, dental and vision plans through large, national carriers with the choice of regional PPO, HDHP, or HMO networks.