Client Care Coordinator

1 week ago

Calgary AB TH Y, Canada VCA Canada Full time $45,000 - $55,000 per year

Western Veterinary Specialist & Emergency Centre is currently welcoming a full-time Client Care Coordinator to join our team. This is an exceptional opportunity for an organized, motivated, and empathetic individual to join us in a very important support role for the entire hospital. In this role, you will help our clients and their pets feel welcomed and appreciated

  • Create a warm and welcoming environment for our patients and pet parents
  • Ability to answer a multiline phone system and track and schedule appointments effectively
  • Placing outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage email correspondence; clients, referring veterinarians & internal office messages
  • Admitting and discharging pet patients
  • Invoicing/billing; creating estimates, obtaining pet owner confirmation, and processing payments
  • General housekeeping duties; cleanliness of reception area, pet holding areas, and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments
  • Previous customer service or front desk experience in hospitality is an asset
  • No experience with animals, no problem, so long as you love pets

What VCA Canada Offers

Join our team and you will make a huge difference in the lives of pets and their families With an extensive network of hospitals across Canada, each location offers a diverse experience, a local community feel, and a caring culture of Wellness and Appreciation you can thrive in

  • RRSP Employer 5 % Match Program – saving for your future just got easier
  • VCA Canada RRSP Student Loan - Ask us more
  • A caring culture of Wellness and Appreciation
  • Medical Library; 2000+ journals, 600+ textbooks, research, and more at your fingertips
  • Competitive wages and health/dental benefits
  • Opportunity to apply for a Veterinary Technician/Technologist scholarship (annual process)
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • Extra perks like shopping discounts and cool wellness apps

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

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