Operations and Course Manager

2 weeks ago

Remote, Canada Art of Accomplishment Full time $36,000 - $60,000 per year

Who We Are

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The Art of Accomplishment helps executives and leaders transform organizational culture through deep personal growth. Our approach combines somatic, experiential learning with a focus on interpersonal dynamics. We serve individuals and leaders seeking greater operational effectiveness, emotional fluidity, and sustainable high performance.

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Founded in 2020, we deliver transformational programs through online courses, intensive retreats, and yearlong cohorts. We are a remote team of around 20 people, who're all passionate about our work.

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The Role

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This position ensures seamless delivery of our online courses and operational excellence across all programs.

You will manage live course sessions, troubleshoot technical challenges in real-time, and continuously improve systems and processes. Your work directly enables transformational learning experiences for executives and leaders.

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Responsibilities

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Course Management

  • Manage live online course sessions across morning and evening Pacific Time slots
  • Provide real-time technical troubleshooting and support during live sessions
  • Host Zoom calls, manage breakout rooms, and coordinate participant experiences
  • Track enrollment pipelines and guide participants through course progression
  • Deliver customer service aligned with company values
  • Coordinate with facilitators to ensure optimal course delivery

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Operations & Systems

  • Maintain and optimize course operations systems and processes
  • Identify operational inefficiencies and implement improvements
  • Resolve participant scheduling and logistical issues
  • Document processes for scalability and knowledge transfer
  • Execute day-to-day operational requirements

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Customer Experience

  • Serve as primary point of contact for participant inquiries
  • Address concerns with professionalism and efficiency
  • Ensure participants receive consistent, high-quality support

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About you

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Required Experience

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  • Systems thinking ability - Demonstrated capacity to identify patterns and create organizational structure
  • Composure under pressure - Proven ability to troubleshoot technical issues during time-sensitive situations
  • Strong interpersonal skills - Natural ability to build rapport and maintain professionalism with diverse stakeholders
  • Attention to detail - Consistent accuracy while maintaining appropriate flexibility
  • Technical proficiency - Comfortable with Zoom, Airtable/Notion, Google Suite, and ability to learn new platforms quickly
  • Written communication skills - Clear, professional written communication
  • Self-management - Takes initiative appropriately and exercises sound judgment on escalation

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Preferred Experience

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  • Experience with online course platforms or event management
  • Background in customer service, operations, or project coordination
  • Familiarity with CRM systems or course management software
  • Experience working in remote teams
  • Personal experience with AOA or other self exploration practises

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Location Requirements

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Course sessions run throughout Pacific Time hours, including morning and evening, so we're looking for candidates in compatible time zones (e.g. Mexico, Canada, Central America).

Job Type: Full-time

Pay: $30.00-$60.00 per hour

Work Location: Remote

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