Product Support III

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the LifeProduct Support Rep III - Diabetes

This position is an exciting opportunity to work with Medtronic's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

Responsibilities may include the following and other duties may be assigned.

• Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.

• Communicate effectively in French with stakeholders as part of daily responsibilities.

• Troubleshoots customer concerns, issues raised during training, product use or

• malfunctioning products, and/or software applications and recommends corrective action. Interpersonal skills and product

• knowledge are critical to responding and troubleshooting to customer inquiries. Documents customer information,

• troubleshooting, and/or recurring product issues to support product quality programs and product development.

• Responsible for reporting complaints and Adverse Drug Reactions (ADR)

OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

Autonomy: Seasoned individual contributor who provides assistance and training to lower level employees.
Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments.
Works under limited supervision.

Organizational Impact: Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation.
Work consists of tasks that are typically not routine.

Innovation and Complexity: Makes minor changes in systems and processes to solve problems or improve effectiveness of job area .
Expected to independently propose solutions to problems for manager review.

Communication and Influence: Communicates typically with internal and external contacts .
Obtains and provides information on matters of moderate importance to the job area.

Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area.

Required Knowledge and Experience: 

• Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.

• Requires minimum of 4 years of relevant experience

Desired Knowledge and Experience:

• Bilingual French/English (highly desired)

• Experience in Logistics, manufacturing, medical devices, telecommunications, technology industries

• 2 years of experience in medical technology

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable
accommodation may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile.The employee is also required to interact with a computer and communicate with peers and co-workers.

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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