Accounts Receivable Manager

POSITION SUMMARY:

The
Accounts Receivable Manager

oversees the accounts receivable function, ensuring accurate and timely invoicing, collections, and customer account management. This role provides leadership to the AR team, ensures compliance with internal controls, drives process efficiency, and maintains strong relationships with both customers and internal stakeholders.

JOB DUTIES & RESPONSIBILITIES:

• Lead and supervise the Accounts Receivable team, providing guidance, training, and performance feedback.

• Track and analyze team and individual KPI performance, ensuring goals and targets are met.

• Oversee workload distribution within the team to ensure balance, efficiency, and full utilization of resources; reassign tasks as needed to maintain optimal productivity.

• Oversee ticket entry, invoicing, and uploads to customer portals, ensuring accuracy and timeliness.

• Oversee the monitoring and managing the AR inbox and workflow to ensure all tickets are processed efficiently.

• Establish and maintain strong communication with customers to ensure prompt billing approvals and issue resolution.

• Oversee customer portal management (e.g., Cortex, Ariba, Open Invoice, Automatize, Payload, etc.) to ensure timely uploads and approvals.

• Review and approve invoicing and credit adjustments in accordance with company policy.

• Monitor AR aging reports and ensure timely collections of outstanding invoices.

• Work closely with Dispatchers, Supervisors, and Operations to resolve billing discrepancies and support revenue accuracy.

• Develop, maintain, and enforce AR procedures and internal accounting controls.

• Prepare and present AR performance reports and metrics to management.

• Lead process improvement initiatives to enhance efficiency, accuracy, and customer satisfaction.

• Ensure the confidentiality and integrity of all financial and customer data.

• Collaborate with Payroll and other departments as required to resolve related financial issues.

• Support and coordinate cross-training within the AR team to ensure operational coverage.

• Work with the AR team to develop end-to-end process mapping by customer, identifying integration points and eliminating bottlenecks.

• Lead the design, testing and implementation of automated AR workflows to streamline invoicing, collections and cash receipts.

• Collaborate Leadership, the Accounting Team, ERP administrators, and Operations to develop a plan to implement digital ticketing

• Implement EDI and API integrations with customers' billing and procurement platforms to improve accuracy and reduce processing time.

• Use Datarails to develop real-time dashboards to communicate receivables statistics including aging, collection KPIs and cash flow

• Drive a culture of continuous improvement by analyzing AR processes for automation opportunities and implementing best practices. Lead the transition from manual to digital payment solutions by exploring payment receipt portals to simplify making payments for customers, and optimize collections by providing options for customers.

• Assist with audits and provide required documentation as needed.

• Perform other related duties as assigned.

QUALIFICATIONS:

•
Diploma or degree in Accounting, Finance, or Business Administration required; CPA designation or equivalent experience an asset.

• Experience leading the transition to a fully automated and integrated AR process environment

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3–5 years of progressive experience in Accounts Receivable or accounting, including leadership or supervisory experience.

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Strong analytical, problem-solving, and decision-making skills.

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Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and accounting software (experience with Axon an asset).

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Excellent organizational skills with a high level of accuracy and attention to detail.

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Exceptional communication and interpersonal skills with a customer-focused mindset.

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Ability to work in a fast-paced environment and manage multiple priorities effectively.

COMPETENCIES:

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Leadership & Team Development

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Customer Focus

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Communication

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Attention to detail

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Accuracy

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Problem Solving

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Accountability and Dependability

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Ethics and Integrity

WORK ENVIRONMENT/PHYSICAL DEMANDS:

·
Manual dexterity is required to use desktop computers and peripherals.

·
Reaching above shoulder height or below the waist as well as some lifting as required.

EXPECTED HOURS OF WORK:

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This is a full-time salaried position. Standard hours of work are Monday through Friday, 8:00 am to 5:00 pm. Potential to help save tickets on some weekends.