Client Services Administrator

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Client Services Administrator

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McInnis & Holloway – Where Compassion
Meets InnovationWe've
listened. We've modernized. We're evolving.
We've redefined what it means to work in the Funeral Services industry in 2025
– blending tradition with innovation to create a modern, meaningful, and
balanced career.

The Future of Funeral Service is Here – Be
Part of It

If
you're an experienced Client Services Administrator looking for:

A workplace that
truly values you

A stable industry –
no boom or bust career rollercoaster

A career with purpose
and real rewards

A once-in-a-career
opportunity

A Work-Life Balance That Actually Works

We offer a 37.5-hour work week that actually
means 37.5 hours – if you want it. But if you want more flexibility, our
Piecework Program puts you in control:

Take on extra shifts
only when it fits your life

Earn above
time-and-a-half for those shifts

In 2024, 93% of extra
hours were voluntarily signed up for – because our team wanted to

Recognition That's More Than Just Words

At McInnis & Holloway, we don't just say
we appreciate our team – we prove it:

No "just deal with it"
or "it's always been that way" mentality.  We listen, adapt and improve

20,000+ Kudos
messages of appreciation exchanged in 2024

$45,000 in gift cards
earned through our Kudos Team Building Program

A culture where your
hard work is seen, valued, and rewarded

A Five-Star Funeral Home Experience

State-of-the-art
facilities

Premium fleet
vehicles

Commitment to
professional growth and educational support through training, leadership
development, and cross-training opportunities

Real Support – Not Just Buzzwords

New employees get 4
scheduled meetings per year with their manager

Veteran employees get
2 scheduled meetings per year

Built-in
opportunities to be heard, supported, and set up for success

Industry-Leading Benefits & Perks

Comprehensive
benefits package – healthcare, dental, and wellness programs

Bonus program,
savings & RRSP matching – employer contributions to your future

Sabbatical program –
take extended breaks to recharge and grow

Company events –
engage with your team in meaningful ways

Professional wardrobe
provided – work suits, dresses, shirts, and shoes covered

Dry-cleaning &
shoe polishing services

Hands-on and
supportive managers who guide and empower you to succeed

Your Role as a Client Services Administrator

As part of our dedicated administration team,
you'll deliver 5-Star Customer Service to families through:

Serving as one of the
first points of contact for families at an important time

Receiving "First
Call" information and assisting in arranging the details of different cultures'
death processes

Ensuring accuracy and
proper filing of all required legal documents (Form 4s, Statements of Death,
Death Certificates, Burial Permits, Registrations, etc.)

Assisting with
identifications, visitations, handling of personal effects, and other requests
from families

Working comfortably
around, and occasionally in contact with, decedents

Coordinating with
hospitals and the Medical Examiner's Office to confirm transfers of decedents
into our care

Preparing obituaries
and cost estimates for newspaper submissions, and distributing obituaries to
newspapers

Creating and
maintaining detailed service and cost files, including planner notes, case
notes, and financial contracts

Traveling across
Calgary to work at various McInnis & Holloway locations

Working a set
schedule that includes every second weekend and some holidays

Answering telephone
and in-person inquiries with professionalism, empathy, and care

Receiving and
distributing mail/shipments, and processing outgoing items

Completing general
office duties such as ordering supplies, filing, copying, booking meeting
rooms, and payment processing

What You Bring

5-Star customer
service mindset

Empathy, compassion,
and patience

Strong administrative
skills with proficiency in Microsoft Office and Google Suite

Fast and accurate
keyboarding skills

Excellent verbal and
written communication abilities

Ability to multitask
and pivot between priorities with ease

High attention to
detail, including strong proofreading skills

Sensitivity and
respect for diverse cultural practices

Ability to work
independently and collaboratively

Clear and recent
background check (Security Clearance)

If you're ready to join a team where
compassion meets innovation, apply today to become a Client Services
Administrator at McInnis & Holloway.

While we
appreciate all applications, only those who most closely match the position
requirements will be contacted. This competition will remain open until
suitable candidates are found.

Please visit our careers page to see more job opportunities

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