Hopitality Training Specialist

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we're lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources
• Gather feedback from leaders, team members, and guest insights to support needs analysis and identify training priorities.
• Ensure training content aligns with hospitality standards, brand expectations, and operational requirements.
• Support the design, development, and implementation of engaging training programs focused on hospitality, service excellence, and operational standards.
• Create impactful training materials, guides, e-learning modules, and job aids that accommodate diverse learning styles.
• Build compelling PowerPoint presentations and visual training aids to enhance learning effectiveness.
• Facilitate in-person and virtual workshops, training sessions, and ongoing development programs for new and existing team members.
• Deliver training to diverse teams and cultures, ensuring an inclusive, welcoming, and engaging learning environment.
• Provide one-on-one coaching and act as a mentor to foster learning, growth, and accountability.
• Serve as a change champion by promoting and embedding hospitality culture and C.A.R.E. values across the organization.
• Support teams through change and encourage adoption of new practices that elevate guest and team member experiences.
• Use learning platforms and digital tools to deliver and track training programs.
• Assist with scheduling, logistics, and maintaining training records.
• Support the coordination of recognition programs to celebrate hospitality success and promote engagement.
• Stay current with industry trends, best practices, and innovations in hospitality training and guest experience.
• Travel to Pursuit locations as needed to facilitate training, conduct site visits, and support on-the-ground alignment.

Required Skills & Qualifications

• Bachelor's degree in hospitality management, or a related field (or equivalent experience).
• 3+ years of experience in hospitality training, learning and development, or operations.
• Strong facilitation and presentation skills, with the ability to engage diverse audiences.
• Experience in designing training programs and instructional materials.
• Strong analytical skills with the ability to interpret data and translate insights into actionable improvements.
• Excellent interpersonal and communication skills.
• Strong organizational skills with the ability to manage multiple projects simultaneously.
• Proficient in Microsoft Office Suite and learning management systems.
• Knowledge of seasonal business operations and ramp-up strategies. Experience in coaching and performance improvement within hospitality environments.
• Experience in supporting or delivering training programs and developing SOPs.
• Multilingual capabilities are an asset to train diverse global team members.

At Pursuit you can expect

A dynamic work environment with opportunities for growth and development

The chance to be part of a passionate team creating extraordinary hospitality Competitive compensation and benefits package

Travel perks across Pursuit destinations.

About Us
We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

What will your work environment be like?
At Pursuit, our locations are more than just a place to work – it's a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. With a variety of great benefits, we're committed to ensuring that your time with us is as fulfilling as it is fun.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

Equal Employment Opportunities Information
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.