Office Administrator – Customer Feedback

1 week ago

Etobicoke ON, Canada Nextgen Systems Canada Full time $40,000 - $60,000 per year

Office Administrator – Customer Feedback & Admin Support

Location: Toronto

Company: Nextgen Systems Canada

Job Type: Full-Time

Nextgen Systems Canada is seeking a reliable and customer-focused Office Administrator to join our growing team In this role, you'll play a key part in delivering exceptional customer service by making follow-up calls, collecting feedback, and encouraging 5-star ratings, while also supporting our day-to-day office operations.

Key Responsibilities:

  • Make outbound calls to customers for service follow-up, feedback collection, and 5-star review requests.
  • Assist clients via phone, email, and in-person with inquiries, requests, and service updates.
  • Maintain accurate customer records and complete data entry tasks.
  • Communicate effectively with both office and field staff.
  • Maintain polite and professional communication across all channels.

· Other Office Administrative duties

Qualifications & Skills:

  • Fluent in English, with excellent verbal and written communication skills.
  • Previous experience in customer service or office administration preferred.
  • Strong phone etiquette and ability to manage difficult situations calmly.
  • Proficiency with computers, data entry, and office software (Excel, Word, email, etc.).
  • Strong attention to detail and ability to multitask efficiently.
  • Able to work independently and collaboratively in a fast-paced environment.

Why Join Nextgen Systems Canada?

  • Friendly and supportive team environment
  • Opportunity to grow within a well-established technical services company
  • Competitive compensation based on experience

Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Work Location: In person

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