RMA Coordinator

INTERNAL OPPORTUNITIES AT ROSS VIDEO Thinking about what's next for your career? At Ross Video we are committed to your professional growth and to providing opportunities to develop your career. Our internal talent mobility program is intended to facilitate effective hiring from within, as appropriate, to fill open opportunities in the company.

We're looking for a detail-oriented and proactive
RMA Coordinator
to support the return process for customer products, demo units, and internal equipment. In this role, you'll ensure all incoming returns are received, inspected, documented, and processed efficiently through the RMA workflow. You'll work closely with cross-functional teams to maintain inventory accuracy and help ensure a smooth and positive customer experience.

This is a hands-on, physically active role that involves regular material handling and requires the ability to lift up to 50 lbs. with team assistance. Full training will be provided on all systems, procedures, and safety protocols.

Who you will report to: Manager, Order Administration

Career Level: B

Key Responsibilities

• Receive, inspect, and document returned products and demo units
• Enter RMA and inventory transactions in ERP/MRP systems
• Move and unpack materials safely (team lift for 50 lbs+)
• Support cycle counts, inventory tasks, and basic reporting
• Communicate inspection issues and provide documentation to internal departments
• Assist with customs documentation and general warehouse duties
• Adhere to all Ross policies pertaining to compliance and safety

Qualifications

• 1+ year experience in warehouse/logistics/shipping/receiving (internships accepted)
• Basic ERP/MRP or strong willingness to learn
• Comfortable with Windows, Excel, and Outlook
• Strong attention to detail and ability to follow processes
• Ability to lift up to 50 lbs. with assistance

Equity, Diversity & Inclusion
At Ross, we embrace diversity, and we want you to bring your authentic self to work. We are committed to building a team that includes a variety of backgrounds, perspectives, and skills. Inclusivity drives innovation and creativity, and that's something we're passionate about at Ross We believe everyone should be able to enjoy a rewarding career at Ross, regardless of race, colour, religion, sexual orientation, gender, gender identity or expression, marital status, age, veteran status, physical or mental disability. If a disability means that you need any additional support during the recruitment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.