Correspondence Officer

Branch: Executive Office

Employment Type: Indeterminate

Linguistic Requirement: Bilingual (English, French)

Position Global Linguistic Level: C1

Salary: $99,374 to $111,847 + 1, Bilingual Allowance)

Location: Ottawa Headquarters

Category of applicants: Internal; Membership; Public

Closing Date: 11/18/2025

Employment Equity Designation: As a result of the PSAC Workforce and Availability Analysis and in accordance with the PSAC Employment Equity Plan, preference for this position will be given to a qualified person from one of the following groups: Racially Visible

Who are we?

Founded in 1966, the Public Service Alliance of Canada represents 250,000 workers in every province and territory in Canada and in locations around the world. PSAC is headquartered in Ottawa with regional offices across the country. PSAC strives to enhance its members' quality of life and has been at the forefront of significant and successful campaigns for workplace and human rights. Learn more about our victories.

We will support your mental and physical health with:

• Flexible work arrangements (hybrid employees may have their own dedicated workstations).
• Group benefits (health, dental, life insurance, disability insurance, employee and family assistance), such as $7,500 for mental health professionals, that are 100% paid by the employer. Defined benefit pension plan (50/50 contribution from you and us).
• Three weeks' vacation to start, plus extra paid leave to support your wellness.
• Generous support for your professional growth and career development.
• $800 per year recreation allowance.

Primary Responsibilities:

Reporting to the National President (or designate), the Correspondence Officer provides confidential administrative, correspondence, and documentation management support to the Executive Office.

The position is primarily responsible for coordinating, drafting, and tracking legal and membership-related correspondence to ensure timely, accurate, and professional communication. It supports the National President with general correspondence, document preparation, and follow-up, as well contributes to maintaining organized and accessible filing systems.

As a member of the Executive Office administrative team, the position also provides backup support to other administrative staff to ensure seamless service delivery during absences or peak periods. The role contributes directly to the professional image and efficient operation of the Executive Office through effective correspondence and workflow management.

What you will bring to the table:
Education/Experience

• Completion of post-secondary education in Office Administration, Business Administration, or an equivalent combination of education and experience.
• A minimum of three (3) years of progressive administrative experience providing direct support to senior management or handling complex correspondence workflows.
• Experience providing administrative support in a legal, executive, or governance environment is considered an asset.
• Completion of a Paralegal or Legal Assistant diploma, or equivalent experience working with legal documentation and correspondence, is an asset.

Knowledge

• Understanding of correspondence management, document formatting, and records retention procedures.
• Familiarity with legal documentation processes and tribunal structures.
• Knowledge of PSAC's mission, governance structure, and commitment to equity and fair representation.
• Proficiency in drafting, proofreading, and formatting professional correspondence and reports.

Abilities

• Tracks multiple active files and deadlines while managing frequent interruptions and shifting priorities.
• Maintains accuracy and organization in data entry, file management, and document tracking.
• Coordinates with multiple stakeholders to ensure timely document handling and communication flow.

Personal suitability

• Demonstrates tact, diplomacy, and discretion in managing sensitive or confidential correspondence.

What you need to know:

• Second language level indicated above is based on the Common European Framework of Reference for Languages (CEFR). Preferred candidates may have their second language skills assessed as part of the hiring process. However, valid federal government SLE results can be used toward this.
• While we appreciate all the candidates' interest, only those considered in the process will be contacted.
• A full job description is available upon request.

NOTES:

Internal applicants should submit their résumé online through HRMS.

Indeterminate PSAC employees who meet the qualifications of this position can request a transfer in accordance with the relevant collective agreement by submitting an application on or before the closing date. Please upload a cover letter indicating that you are requesting a transfer as well as a resume in your candidate profile (if not previously done) and indicate "Yes" under "Employment Information".

Employment Equity at PSAC is focused on five groups: women, Indigenous peoples, racialized persons, persons with disabilities, and the 2SLGBTQIA+ community. If you belong to one or more of these groups, please consider responding to the voluntary employment equity section of the online application.

All individual information collected from this questionnaire will be kept strictly confidential.

In many cases, you may identify in more than one designated group. For example, you may identify yourself as an Indigenous person and a person with a disability and a woman.

False declarations will be taken seriously and may prompt an investigation or further actions, as necessary.

Please contact - to obtain this questionnaire in an alternate format (e.g., large print), should you need more information, or require assistance in completing this questionnaire.

For accommodation needs or to obtain a copy of the documents in alternate format, please email -

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