Manager, IT Security Monitoring and Incident Management

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are seeking a Manager, IT Security Monitoring and Incident Management to lead our efforts in investigating, managing and mitigating security incidents within our operating environment. This role requires a technically adept leader with a deep understanding of our network systems and the ability to translate insights into actionable improvements for our security posture.

The Manager, IT Security Monitoring and Incident Management, reports to the Director of Cyber Defense and manages a technical team of experts across multiple locations and time zones.

What you'll do here:

• Provide technical assistance in investigations, utilizing a deep understanding of our operating environment and network (Intact network).
• Offer insights to the team based on your comprehensive understanding of the network environment.
• Drive information, data, and metrics from security, incident response (IR), and IT tools to support strategic planning and enhance the Cyber incident response capability and team maturity.
• Manage the team's workload efficiently while providing technical expertise and support as required.
• Collaborate with support teams to leverage data, leading necessary process and policy changes within the IR function and the broader security teams.
• Enhance current processes, runbooks, and documentation to reduce overhead and improve operational efficiency through automation.
• Work with broader teams to ensure alignment in security and technology strategies.

What you bring to the table:

• Bachelor's degree in Computer Technology, Information Security, an asset.
• Advanced knowledge in the following areas: computer networks, operational security platforms, information security principles, SOC, IAM, MFA, SIEM, ITSM, DLP, IPS, application development, technical writing, information risk, and international environment.
• Minimum of two (2) years' experience in team management.
• A minimum of three (3) years of experience in information security.
• Proven experience in incident response or a related security management role.
• Strong technical skills with the ability to conduct detailed investigations and analyze security events.
• Experience with security, IR, and IT tools and metrics.
• Excellent communication skills and the ability to lead a team.
• Strong understanding of integration and automation to deliver and improves efficient processes.
• Strong organizational and workload management skills.
• Analytical mind, pragmatic approach to IT security issues and problems.
• Strong partner in all areas, internally and externally, to provide a secure solution.
• Mentoring and coaching skills to develop the team within the company.
• Ability to write and present material to communicate difficult concepts and gain consensus.
• Ability to deal diplomatically and effectively at all levels of the organization.
• Ability to challenge the status quo.
• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English speaking colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.