Technical Sales Support

KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.

People. Passion. Performance. It is these three success factors that make KSB the company it is today.

At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.

Purpose of Role:

As Technical Sales Support your role is responsible for providing technical assistance to the outside sales team and customers within the SupremeServ processes. This role involves understanding customer needs and providing technical expertise. The role will work closely with the sales team to provide customers with exceptional solutions for their pump needs.

Major responsibilities:

Manage incoming inquiries for the spare parts business by providing formal quotations promptly, adhering to the department's current processes and pricing structure.

Provide formal quotations for replacement pumps and collaborate with both service centers to ensure new pump quotes are included in service proposals.

Supporting the outside sales team to identify sales opportunities

Review and interpret technical drawings, datasheets, and specifications to ensure accurate proposals.

Work with global suppliers to obtain pricing and delivery for aftermarket inquiries.

Provide aftermarket technical sales support as needed.

Collaborate with the inside support team to ensure customer delivery needs are met. 

Requirements for the role:

University degree in Mechanical engineering or equivalent

Knowledge of Microsoft Office products

Ability to read technical drawings and BOM's

Fluent in English and French

Strong communication skills

Desirable but not essential:

Knowledge of SAP

Knowledge of rotational equipment

Why KSB?

KSB is a signatory to the United Nations Global Compact which aims at promoting sustainability and fairness in the business, environment and society. Our work processes and working environment are designed to require as little energy and as few raw materials as possible.

KSB aims to help resolve social problems for the common good. Education for young people is a key theme of the company's social commitment and is also part of its corporate social responsibility. KSB is therefore helping to pave the way for young people to develop their skills early enough so that they can later pursue a career that's the right fit for their talents and options.

What is the office culture like at KSB Canada?

You will find a driven and efficient team of experts at our Mississauga office. Our team is passionate about growth, innovation and collaboration. We are constantly striving to improve and better our processes to better support our customers and better work as a team. We welcome a growth mindset, new ideas and a desire to impact the processes of the team to increase efficiency internally and externally.

Job Type:

Full-time, Permanent

Pay:

up to $65,000 per year

Discretionary Annual Bonus

Benefits:

Company events

Dental care

Disability insurance

Employee assistance program

Extended health care

Life insurance

On-site parking

Paid time off

RRSP matching

Tuition reimbursement

Vision care

Wellness program

Schedule:

Monday to Friday

Location:

Mississauga

KSB Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.