Caregiver Manager

Caregiver Manager – Halifax & Live-In Care

Make a Real Difference, Every Day Empower Our Earth Angels to Deliver Exceptional Care

Are you a compassionate and dedicated leader with a proven ability to support and develop care teams? Do you thrive on fostering a positive work environment while ensuring the highest standards of client care?

At Earth Angels Home Care, we've been helping seniors and others in Nova Scotia thrive in the comfort and familiarity of their own homes for over 20 years. We're incredibly passionate about providing skilled, compassionate, ethical, and confidential care—and it's our wonderful Angels who make that possible.

We are currently seeking an outgoing, motivated, and dedicated Caregiver Manager to join our Halifax office and oversee our Live-In Care Program across Nova Scotia. If you're ready to be the central point of contact for our caregivers, collaborate effectively with office staff, and contribute to achieving exceptional client care and growth goals, we'd love to hear from you.

About Earth Angels Home Care:

Earth Angels Home Care is a leading home care agency dedicated to helping older adults continue to live safely and independently at home. We provide personalized home care services, including hourly and Live-In Care, to fit each family's unique needs.

Position Overview:

• As the Caregiver Manager for Halifax & Live-In Care Programs, you'll play a dynamic and hands-on leadership role supporting our caregiving teams.
• Your day-to-day involves collaborating closely with office staff to schedule and recruit caregivers while also spending meaningful time coaching and supporting caregivers in the field to improve their skills, confidence, and performance.
• You'll be part of a collaborative and creative environment that encourages brainstorming solutions, teamwork, and innovative problem-solving to overcome complex staffing and care challenges.
• You will report directly to the Branch Manager, Halifax, and work in partnership with the Regional Director, Nova Scotia, and the Executive Assistant to ensure exceptional service delivery and operational success.

Key Responsibilities

Caregiver Engagement & Development

• Serve as the primary point of contact for caregivers (hourly and Live-In Care), promptly addressing questions and resolving concerns.
• Build strong, ongoing relationships with caregivers to ensure job satisfaction and alignment with company values.
• Engage new caregivers before orientation, ensuring they understand expectations and required documents.
• Conduct weekly orientation sessions and Live-In Care onboarding sessions.
• Deliver ongoing training and support through individualized sessions, skills labs, and Live-In Care-specific refreshers.
• Provide regular performance feedback, including 3-month reviews and wage progression discussions.
• Conduct evaluations for both Halifax and Live-In Care caregivers.

Care Team Collaboration & Oversight

• Partner with the Client Care Manager (Halifax) and Live-In Care Client Services Manager to ensure alignment between client needs and caregiver assignments.
• Support caregiver scheduling and ensure care plan adherence and compliance with Live-In Care SOPs.
• Accompany caregivers to initial client introductions when possible.
• Follow up with caregivers after first shifts, new assignments, and Live-In Care placements.
• Monitor caregiver utilization, retention, and satisfaction metrics.
• Work with caregivers to uphold Standard Operating Procedures (SOPs) and ensure compliance with all provincial and internal policies.
• Participate in the emergency on-call rotation with office staff.

Recruitment & Onboarding

• Oversee sourcing, attracting, and onboarding of new caregivers, particularly those suited for Live-In Care and Halifax hourly care.
• Develop and implement recruitment strategies to attract high-quality candidates across Nova Scotia.
• Manage job postings, community outreach, and recruitment events.
• Review applications, conduct screenings, and manage interviews.
• Complete all reference and background checks in compliance with company policy.
• Ensure all pre-employment documentation and onboarding steps are completed efficiently.
• Provide weekly staffing and recruitment updates to the Branch Manager and Regional Director.
• Forecast caregiver needs based on business growth and client demand.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Management, Human Resources, or a related field (equivalent experience may be considered
  ).
• Minimum 2 years of leadership experience in healthcare.
• Experience managing both hourly and Live-In Care teams strongly preferred.
• Strong knowledge of home care regulations and provincial standards.
• Excellent communication, interpersonal, and leadership skills.
• Proven conflict resolution and team-building abilities.
• Strong analytical and problem-solving skills.
• Proficiency with healthcare management systems.
• Preferred background in Human Resources or Healthcare Management with an emphasis on recruitment, staff development, or operational leadership.

Benefits

• Health, dental, and vision coverage.
• Extended health care and wellness program.
• Life and disability insurance.
• Paid vacation and professional development support.

Job Details

• Job Type: Full-Time
• Schedule: Monday–Friday, with weekends as needed (including participation in emergency on-call rotation).
• Location: In person, Halifax, Nova Scotia (with periodic travel to Live-In Care client sites across NS).
• Education: Bachelor's Degree
• Experience: Minimum 2 years in healthcare leadership (required)

Please note that the duties and responsibilities outlined above may be subject to change based on the evolving needs of Earth Angels Home Care and its clients. The Employer reserves the right to modify or add to these responsibilities at its discretion.

This job description forms an integral part of your employment contract and outlines the key responsibilities and duties expected of you in your role as Caregiver Manager – Halifax & Live-In Care.