Manager, Digital Initiatives Delivery

Job Description

What is the opportunity?

The Manager, Digital Initiatives Delivery leads the implementation plan for digital tools, assessing change impacts and ensuring a seamless experience. They participate in the build process to guarantee a better client and advisor experience, focusing on creating intuitive and user-friendly interfaces. This person drives the development and delivery of digital solutions, prioritizing initiatives that improve efficiency, drive sales growth, and enhance overall client and advisor satisfaction, while also overseeing Change Management and Go-to-Market strategies to ensure successful launches.

What will you do?

• Contribute toward Business and Sales strategic and tactical initiative planning by providing expertise regarding S&D environment and the digital experience, including high level requirements, capacity, timing, capability etc.
• Develop and optimize procedures and process for our end users
• Lead the integration of digital products and initiatives into all sales channels, both from a sales readiness and Go-to-Market strategy
• Identify Stakeholders and socialize initiatives to key stakeholders ensure awareness, resourcing and approval where required.
• Partner with our Sales and Distribution partners to identify, plan and define execution requirements, routines and support
• Ensure proper tracking and reporting to ensure we are meeting our OKR's
• Provide a continuous feedback loop for our digital assets to ensure we help prioritize the backlog and recommend improvements

What will you need to succeed?

Must Have:

• 5 to 10 years of experience in insurance, ideally in an individual and/or group insurance products preferably with strong exposure to either a sales environment, sales leadership, product or operations
• Strong creative problem solving skills, looking beyond the surface to foresee potential pitfalls and mitigates risks before they occur and develop appropriate solutions
• Demonstrated ability to take complex/technical information; simplify and present it clearly and accurately
• Excellent communication and presentations skills
• Knowledge of sales channels, including solid understanding of end-to-end business processes and supporting technologies and systems
• Experience leading projects and business readiness

Nice to Have:

• Project management experience an asset, ability to hold yourself accountable along with others
• Ability to multi-task and manage multiple projects at one time in a fast- pace environment
• Agile Product Management experience and or Change Management experience and or certifications
• Insurance product, Sales Channel and/or operational experience

What's in it for you?

• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

RBC is an organization that succeeds by bringing out the best in its people. You'll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first.

Job Skills

Client Counseling, Communication, Critical Thinking, Customer Relationship Management (CRM), Decision Making, Group Problem Solving, Long Term Planning, Organizational Change Management, Results-Oriented, Solutions Development

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

Application Deadline:

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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