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Customer Service Representative
2 weeks ago
Manage large amounts of incoming calls, emails, and on-site visitors.
Generate sales leads, organize files, and daily accounting.
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Take the extra mile to engage customers
Other duties as assigned.
Must be fluent in both Mandarin and English.
Job Types: Full-time, Permanent
Pay: $17.60-$18.00 per hour
Education:
- Secondary School (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
