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General Manager
2 weeks ago
About the Role
Neighbourly Coffee is more than just a café - it's one of 12 Neighbours' social enterprises, designed to provide employment and job training opportunities for community members facing barriers to employment. We are a fast-paced, bustling, and inclusive café that prides itself on serving high-quality drinks, food, bread and baked goods while fostering a supportive work environment.
We are seeking a highly organized, team-oriented General Manager to oversee all aspects of café operations, including staff leadership, financial management, inventory control, customer service, and marketing. The ideal candidate will have a growth mindset, strong attention to detail, and a passion for both hospitality and social impact.
Compensation
Salary: $55,000-$65,000/year, commensurate with experience. This is a salaried position, and employees will not receive tips.
Key Responsibilities1. Leadership & Team Development
- Oversee hiring, training, scheduling, and performance management for all café staff.
- Foster a cohesive and positive team environment between FOH and BOH.
- Support and mentor community members in work training, ensuring they develop valuable job skills.
2. Financial Management & Revenue Growth
- Monitor and meet budget targets, ensuring cost control and financial sustainability.
- Identify and implement strategies to increase sales and revenue streams.
- Track inventory costs, recipe margins, and overall profitability.
3. Operations & Inventory Management
- Manage inventory ordering, stock rotation, and waste reduction to maintain efficiency.
- Ensure all Standard Operating Procedures (SOPs) are implemented and followed.
- Maintain a clean, organized, and welcoming café environment that meets health and safety standards.
4. Customer Service & Community Engagement
- Ensure exceptional customer service, leading by example and addressing customer concerns professionally.
- Monitor and respond to customer feedback across platforms (Craver app, social media, Google Reviews).
- Work with the marketing team to promote new menu items, events, and community engagement initiatives.
5. Technology & Systems Management
- Utilize Google Workspace (Docs, Sheets) for tracking operations and reporting.
- Use 7Shifts for scheduling and Craver for mobile order management.
- Monitor MarginEdge for financial tracking and cost analysis.
- Management of our mobile app.
Qualifications & Skills
- Experience in café/restaurant management or a related leadership role.
- Strong organizational and problem-solving skills.
- Knowledge of cost control, budgeting, and inventory management.
- Ability to manage and motivate a diverse team, including those facing barriers to employment.
- Familiarity with Google Workspace, 7Shifts, MarginEdge, and Craver is an asset.
- Passion for social enterprise and community impact.
How to Apply
We encourage passionate and experienced individuals to apply by submitting a resumé and cover letter to The job posting will remain open until the ideal candidate is found.
We are committed to fostering a diverse and inclusive workplace and encourage all qualified individuals to apply.
Job Types: Full-time, Permanent
Pay: $55,000.00-$65,000.00 per year
Work Location: In person
