Employment Resource Advisor

We believe in the power of work.
Since 1994, we've been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growth.

Job Description
About the role
Location: # Yale Road, Chilliwack BC V2P 2M6

Like WCG, you believe in the power of work. As an Employment Resource Advisor, you'll be responsible for providing all Clients with a consistent, professional and welcoming environment to support them in achieving sustainable employment.

This role provides clients with the information, tools and resources to enable them to undertake job search, career planning, self-assessment, labour market research or other employability-related activities as independently as possible. This role also provides basic job search instruction and technical support, as appropriate. This role liaises all staff to ensure that all services offered are current and appropriate to the community and for Client needs.

What You'll Do

• Check WorkBC and other websites daily for up-to-date job postings, employer opportunities and maintain a job board
• Provide clients with access to employment-related self-assessment tools such as interests, personality type and values, and career planning and employability assessments
• Assist with completion of initial eligibility determination, identity verification, and client sign-in
• Phone clients to remind them of workshops
• Screen clients to determine readiness and ability to look for work
• Support clients in the Self-Serve area to access resources including: computer workstations with internet access, relevant software programs, Labour Market Information (LMI), telephones and a fax machine
• Assist clients with employment applications, interview preparation, interview follow-up, etc.
• Act as a resource for job search information and techniques
• Develop and keep updated a directory of local, up-to-date community-based services
• Support Employment consultants with applicable Case Management activities as required

Qualifications
What you bring

• Degree, or diploma in a relevant field (e.g., career or employment development, vocational rehabilitation, social work, psychology, sociology, human services, counselling, education, or human resources management), preferred
• Demonstrated experience providing customer service, resolving issues both in person and in a virtual service delivery environment, and working with individuals with complex barriers and a broad range of cultural backgrounds
• Knowledge of the local labour market, community resources and government programs
• Knowledge of job search techniques, career development, and issues relating to unemployment
• Solid understanding of confidentiality and other professional codes of conduct; must submit for a criminal record check
• Ability to work in center Monday to Friday
• Computer literacy

Preferred Criteria

• Proficiency in French and/or other languages in addition to English
• Comfort and proficiency using Social Media
• Advanced knowledge of employability skills & duties for most employment sectors
• Experience with provincial government and other online tools such as ICM, online employment services
• For complete job requirements, see the full Job Description here.

Additional Information
What we offer

• Competitive salary of $50,365 per year
• Comprehensive and flexible health and dental benefits
• RRSP Matching program of 1.5% base earnings
• Ongoing learning and development opportunities
• Generous time-off policies that promote work/life balance
• A diverse and inclusive workplace with a track record of high employee engagement and teamwork
• The opportunity to do work that makes a difference

ICWCGWORKBCFRA
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.
WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.
Diversity, Equity, Inclusion and Belonging Matter
WCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada's diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.

WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.

Passion and Lived Experience Matter
If you don't quite have the above credentials but feel passionate about this role and your ability to do it successfully, please
APPLY ANYWAY
Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.