Family Support Worker
1 week ago
Job Title
Family Support Worker
Immediate Supervisors
Director of Settlement and Family Support Services, Team Lead of Settlement and Family Support Services
Wage
Starting at $ /hour
Close Date: December 3, 2025 Term: ASAP until July 10, Maternity Leave Coverage)Job Purpose
Under direction of the Settlement and Family Support
Director, the Settlement and Family Support Worker assists immigrant and
refugee families in their transition to a new culture by helping them develop
bridges with community services and by facilitating group and individual
services and programs.
Duties and Responsibilities
Administration
· Provides program
information and data by maintaining client records, preparing required reports
and program evaluations, participating in staff meetings and internal
committees, and responding to community requests for presentations.
· Keeps supervisor
informed by regular reporting as required and advising them on emergent issues.
Counselling
· Ensures
settlement by counselling, developing client plans, providing life skills
coaching and implementing remedial or preventative measures.
· Helps immigrant
families access community, health and social services through outreach
activities, providing information, consulting, making contacts, referring,
accompanying families to appointments, following up with contacts, and
advocating for clients.
Programming
· Supports the
positive transition of families by planning, facilitating, and recruiting for
group parenting and family programs with community partners.
· Conduct home
visits for assessment and program orientation and follow-up.
· Promotes
opportunities for immigrants to develop additional skills by recruiting,
referring for training, and supervising volunteer placements or referring to
community agencies for volunteer placement and training.
Relationship Management
· Fosters respect
for cultural diversity by collaborating with community partners, sensitizing
the community service providers to immigrant and cross-cultural issues,
participating on external committees, and fostering and maintaining
relationships and partnerships with community health and social service
providers.
· Fosters equitable
treatment of immigrants by keeping up-to-date on policies and programs that
impact immigrant settlement.
· Ensures service
quality and collaborative work relationships by providing guidance to new
staff, participating in staff meetings, on internal committees and acting as a
resource person in identified area of expertise.
Other duties as assigned.
Education and Experience
· Bachelor's Degree
in Social Work, Psychology or Education, and, one year of work experience
providing counselling services, OR
· Graduate of
postsecondary program (2 year minimum) in the social sciences or humanities or
education, and, two years of work experience providing counselling services.
· Specialized
training in program delivery area is an asset.
· Training in life
skills counselling not mandatory but an asset.
Required Licenses and/or Certifications
· Criminal
Occurrence Security Check – Must complete a Criminal Record and Vulnerable
Sector Check in good standing and within three months prior to first day of
employment.
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