Customer Experience Coordinator

Power up your career with Gryd

Welcome to Gryd, where we're shaking up the real estate industry with cutting-edge tech and a whole lot of heart.

We're the bold thinkers behind GrydPark and GrydDigital, creating smarter ways to optimize parking and elevate property marketing. What makes us different? We combine top-tier technology with the lo-fi magic of our talented team to supercharge the value of vacant spaces.

Innovation is the pulse of our mission – powering better property experiences wherever people live, work, and park. Discover more at

Customer Experience Coordinator | Gryd

YOUR ROLE IN OUR MISSION

At Gryd, creative storytelling is key to how we engage our audience and grow our brand. As our Marketing & Design Coordinator, you'll play a hands-on role in shaping our visual identity and supporting marketing initiatives.

We're looking for someone with a strong foundation in graphic design who's excited to apply their creative skills across marketing campaigns, content creation, and digital storytelling. If you're a designer who enjoys seeing your work drive impact — and you're curious about the strategy behind it — this is a great opportunity to blend creativity with marketing growth.

You'll collaborate with teams across the company on a variety of projects, from digital campaigns and social content to brand assets, advertising, and communications. We're seeking someone with 2-3 years of experience who is creative, organized, and eager to grow in a dynamic, fast-paced environment.

Location: Winnipeg, MB

Type: Full-time Permanent

Reporting to:
Partner Success Manager

Department: GrydPark Operations

WHAT YOU'LL DO

Customer Service & Communication

• Respond to customer inquiries via email, phone, and chat regarding parking, payments, app usage, and support requests.
• Manage refunds, dispute documentation, and credit or promo code adjustments.
• Communicate customer feedback, issues, and recurring concerns to product and team leads.

Monthly Parking & Corporate Account Management

• Oversee failed payments, manual billing steps, invoicing, and receipts.
• Onboard new monthly parkers, confirm payment completion, track ongoing changes, and manage tenant waitlists.

Enforcement & Property Operations

• Coordinate enforcement schedules.
• Support towing, reporting requests, signage coordination, and partnerships for new market launches.
• Support the setup of new properties (pricing, instructions, availability, photos).

Product Support, Testing & Documentation

• Test app and portal features, submit bugs, and validate new releases or feature updates.
• Help update internal guides and workflows to align with current processes and tools.

Data, Reporting & Research

• Pull analytics to support operational insights, customer trends, and growth reporting.
• Conduct competitor and market research to support pricing recommendations and new location evaluations.

WHAT WE'RE LOOKING FOR

Experience:

• 0–2 years of experience in customer service, operations, or administrative support.
• Customer service and teamwork-oriented, with strong communication skills.
• Able to independently manage operational tasks from start to finish.
• Strong problem-solving skills.
• Capable of managing multiple tasks, coordinating with teams, and meeting deadlines.
• Comfortable learning new software platforms and tools (e.g., CRM, Stripe, portals, SQL basics).
• Strong research and analytical thinking skills.
• Proactive, adaptable, and eager to learn in a fast-paced operations environment.
• Experience with ClickUp and/or Zendesk is considered an asset.

PERKS & BENEFITS

• Comprehensive extended healthcare benefits and insurance, including dental and vision, life, disability and AD&D insurance
  (For Canadian-based candidates)
• Start with 3+ weeks of vacation plus paid sick leave and personal days
• Paid winter holiday closure - enjoy the holidays and rest up for the new year
• Flexible hours, hybrid work options, and a casual dress code
• Fun company events, including monthly happy hour activities and seasonal offsite retreats
• Bring your dog to work days

WHY JOIN GRYD?

Joining Gryd means being part of a fast-growing startup with a vibrant, energetic environment. You'll make meaningful contributions from day 1 and have tons of growth opportunities.

Our culture is collaborative and team-first, with a focus on results. No micromanaging, just a supportive atmosphere where great people come together.

Learn more about our rockstar team and core values at

HOW TO APPLY

Ready to launch your marketing career into orbit? Apply now and join the Gryd Team This is your chance to make a real difference, earn big, and be part of something truly special.